Cannot Activate Azure Subscription from Visual Studio Enterprise, Get error - AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services'

Question

Failing to activate Azure from Visual Studio Enterprise Subscription

https://signup.azure.com/signup?offer=MS-AZR-0063P&appid=MyVSSPortal&Ref=MyVSSPortal

Get response
You can’t activate this Visual Studio benefit more than once
You’ve already activated this Visual Studio benefit and can’t activate it again.
View existing subscriptions in Azure portal.
Sign up for Azure with pay-as-you-go pricing

On Clicking View existing subscription in Azure portal and navigating to https://portal.azure.com/#home

Get the below error in Notifications

The portal is having issues getting an authentication token. The experience rendered may be degraded.
Additional information from the call to get a token:
Extension: fx
Resource: jarvis
Details: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Have checked other in this forum and others with similar error but does not relate to my situation.

Happy to provide more details if need be.

Answer 1

@HD
Thank you for your post!

Based off you error message - User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant..

Can you make sure that the user you're trying to login with does exist within the "Microsoft Services" tenant?

• If the user doesn't exist, you can follow our Add guest users to your directory in the Azure portal documentation to add your user.

Additionally, if your browser is automatically redirecting you after clicking on "view existing subscriptions...", and logging-in with a different user, can you try selecting the link within a Private Browser to see if that resolves your issue?

Additional Links:
Integrate with Identity providers
Self-service sign-up

I hope this helps!

If you're still having issues, please let me know.
Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Answer 2

Thanks for looking into this..

I raised a MS support case and found out that the MS Visual Studio was transferred to me, it was not a new fresh subscription. Azure Credits benefit was already activated by the previous user and was attached to previous users email address.

MS support suggest to logon with the previous user account and to transfer the "Visual Studio Enterprise" subscription by following Transfer billing ownership of an Azure subscription to another account

To me this looks like a loop hole from MS side as if the Visual Studio subscription is removed from previous user the Azure Credit benefit should be stopped/deactivate for that user/email. Instead what happens is the Previous user still continues to get Azure Credit benefit even after Visual Studio Subscription is moved to other user. The onus remains on previous user to transfer Azure Credit Benefit to next user, which the previous user might not want to do if he/she left organization and does not want to let free Azure Credit Benefit let go. Since this VS subscription is for 5 years the previous user now has free Azure Credit Benefits for remaining of the 5 years.

Can this be escalated and get azure Credit Benefit transferred from previous user to me. i can provide VS subscription details and now also know the previous users details.

Answer 3

EDIT: My issue has been resolved. All I had to do login to the visual benefits page my.visualstudio.com in a private browser window. This let me activate the Azure Credits.

I'm having the same issue, only with Visual Studio Professional.

Can't access my $ 50 Azure credits, as they're already activated:

You can’t activate this Visual Studio benefit more than once
You’ve already activated this Visual Studio benefit and can’t activate it again.

Yet in my subsciptions page on Azure Portal there are no subsciptions. This is also in a corporate environment where my subscitption might have been transfered.