cannot register app

Question

Hello
I can't register app in my azure account.
I can see below noticed message when I logged in azure account.

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_AAD_ERM
Resource: MS-PIM
Details: AADSTS50020: User account '{EmailHidden}l' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Trace ID: 698a7002-d23b-4443-9e1a-774fae0c9806

Correlation ID: 3220f924-c29b-43f4-baba-54329a082c06

Timestamp: 2021-12-05 00:44:53Z

Can you help me?

Answer 1

Hello @oleg sgh ,

Thanks for reaching out.

This is a typical behavior when the user account (Microsoft live account) does not exist in any of the Azure AD tenants; thus, I would recommend you to ensure that your account was invited to the corresponding Azure AD tenancy via the B2B system. Details may be found here: https://learn.microsoft.com/azure/active-directory/b2b/add-users-administrator

Here is an example, one of my test live accounts does not exist in any of the Azure AD tenants so I get similar error when I access Azure AD portal.

If your account has already been added, ensure that you have selected the correct Azure AD tenancy from the "Directory + Subscriptions" list, as shown below:

I hope this was helpful.

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Answer 2

Hello sikumar
thank you for your help.
I have one terrible issue.
So I tried to login issue with my client account then I can see same issue.
He registered app exactly and he can see the app in his account but I can't see that app when i signed in his account.
Please check attached screenshots.
can you help me?