Some keys are not working after windows 11 update

Siddhesh sharad chavan 6

after the recent update to windows 11 everything were good. but i was prompted for small small updates afterwards too. after the small update has been done the keys on laptop mainly B,N, Arrow Left-right-down were not working. I tried restarting the laptop several time but failed to solve the problem. after few hours it started working again. my laptop is dell inspiron which is in very fine condition. not a scratch or a dent. its purely a bug issue. I am a software developer i need my laptop for work. please fix these issues. ASAP

Thanniru Uday Bhaskar Goud 1 Reputation point

2022-04-21T16:32:40.887+00:00

Even Im facing the exact issue. Please give a solution
Matthew Chavez 0 Reputation points

2023-05-02T02:57:33.1966667+00:00

I have a Dell Vostro 5581. After all this upgrading to windows 11, in windows 10 my laptop use to shut down by itself, restart without any problems. after WIN11 upgrade, i now have to use the power button to turn on, and turn off…… Does not use the software “SHUTDOWN” and the “RESTART”. The laptop gets stuck and have to use the power button to turn off and turn on…My clients are going to be so confused…FRUSTRATED!
kim sankar 0 Reputation points

2024-01-04T00:22:18.7266667+00:00

Restart HIDSERV in task manager, found under 'services.' Update seems to have disabled it.

13 answers

A D 16 Reputation points

2022-05-26T20:53:37.803+00:00

Hi all,

I have been facing a similar issue where specific keys would not work and functions (shift, for example) would only work on one side of the computer.

The problem was with Game Mode. You can disable this in settings by searching "game mode".

It seems like this option was automatically switched on after updating to Windows 11. The irony of having to turn off an "optimization" feature so that my machine works correctly.....I don't even use this computer to game!

Hope this helps!
Please sign in to rate this answer.

3 people found this answer helpful.
Pat Tressel 16 Reputation points

2022-06-27T21:44:55.763+00:00

Thank you, AD-4268! That helped a lot!

Here's what happened to me, in case others had something similar happen:

Some while after I updated to Windows 11, I started noticing a problem with some keys in one area of the keyboard not responding well to key-clicks. I would sometimes have to click them more than once. I assumed this was due to dust under the keys, and so fished tiny dust bunnies out with a bit of paper (hoping that was gentle enough not to damage the keys).

But then, these keys stopped responding, except sporadically.

For me, the set of keys affected are: p, semi-colon, dash, equals 0, quote, slash, right bracket.

I got one of those little keyboard vacuums, but they don't have enough suction to pull out compacted dust bunnies, just loose dust. I was tempted to (carefully!) use my real vacuum. In any case, cleaning did not help.

I noticed an odd thing, though. If I held one of these keys down for several seconds, it would actuate once, then pause for a second, then begin repeating. That made me suspicious that this was not just due to dust under the keys, but rather that something had noticed the repeated clicking, and had turned on some sort of anti-key-bounce setting.

So I went looking for anyone else with this issue, and came across this post. Yes, "game mode" was turned on. I turned that off, and immediately, the multiple second pause before a key click registered was gone. Now it's back to the original "dirty keys" state. This is much better than no response!

KBB 1 Reputation point

2022-08-18T02:33:07.513+00:00

THANK YOU THANK YOU THANK YOU
Thank You
Thank YOU.

(Please notice how I'm using caps because your "disable game mode" fixed my shift keys and I can type normally in caps again!)

I installed Windows 11 on my business computer. Seemed OK. Then the mouse left click and scroll started having problems. The scroll and click would work for a bit here and there, but I couldn't long click at all and could only scroll down a few lines. Same for the touch pad. Then the shift key and ctrl key stopped working randomly. Sometimes it would let me type 1 letter in caps, but it was random. Very difficult to reproduce to find a pattern. I popped off a key thinking maybe there was a crumb under it, but it was clean, and the problem kept getting worse. I resorted to using an external keyboard instead of my laptop keyboard, but it was buggy too.

Yes, there are driver problems since upgrading to Windows 11, but the mouse and keyboard drivers wouldn't update and uninstalling and reinstalling didn't help. (Still trying to fix some of those driver issues for other devices.)

Skip to the fix...

Turned off "Game Mode" because I read your comment, and my keys and mouse are magically working. I didn't have to grumble at my laptop even once while typing this comment.

(Dear Microsoft, don't automatically turn on game mode or similar things for us. Just let us know it's an option and leave it be. Such a frustrating week for me because of this little option.)

THANK YOU!!!

KBB 1 Reputation point

2022-08-18T02:34:54.497+00:00

I'm so grateful that you shared your experience with this. I did the same as you, cleaning the keyboard, with no success, and I was starting to wonder if I needed to tear apart my laptop and replace the keyboard or some control board. Happy I didn't have to do that.

Thank you!!!!

KBB 1 Reputation point

2022-08-18T19:45:18.503+00:00

Update: Game Mode is off for all users but the problem started back up again after using the laptop for just a few hours. I went back to Windows 10. So far that has fixed it along with all of my driver issues., so clearly this is a software issue related to Windows, not a hardware issue. Hoping this doesn't happen again. Super frustrating.
Sign in to comment
Kapil Arya 7,756 Reputation points MVP

2021-12-18T06:13:58.577+00:00
Hello,

Please run Keyboard troubleshooter from Settings app > System > Troubleshoot > Other troubleshooters. See if this helps you.

If that doesn't helps, try this:

Press Windows + X, select Device Manager.

Under Device Manager, right click on your keyboard device/driver and select Uninstall. Click OK.

Then click Action > Scan for hardware changes.

Close Device Manager and reboot.

Let me know if this helps!
Please sign in to rate this answer.

1 person found this answer helpful.
FRAJ ALSHERIF 1 Reputation point

2022-10-31T01:35:07.147+00:00

this relly hepled me, thak you very much.

BNNBNBNBNBNBN777777 :)

Hilary Flores-Hebert 0 Reputation points

2023-01-15T10:51:32.5966667+00:00

the trubleshooter doesn't detect any problems! but my arrow keys and pg up pg down keys dont work!!

D RR 0 Reputation points

2023-01-15T11:29:36.1133333+00:00

This problem have no fix. Im facing this problem from last 1year and current im using an external keyboard but ultimately we have to change our laptop keyboard or buy a new laptop.
Sign in to comment
Reza-Ameri 16,836 Reputation points

2021-12-17T15:45:16.133+00:00

Try perform a Clean Boot and see if the problem persist?
Take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
If not enable services one by one to see which one caused this issue.
Try open start and search for feedback and open the Feedback Hub app and report this issue.
Please sign in to rate this answer.
Thanniru Uday Bhaskar Goud 1 Reputation point

2022-04-23T03:32:51.13+00:00

Sir I'm facing the same issue, give me a solution for making my keyboard work fine especially B,N and right left and down arrow keys.

Roar Sæthre 1 Reputation point

2022-12-07T07:20:39.903+00:00

Same on my Yoga ,730. Right & Down arrow not working. Tried all fixes here,to no avail... Installs PS2 driver if I try to reinstall.....
Sign in to comment
Limitless Technology 39,376 Reputation points

2021-12-17T15:55:21.797+00:00

Hello @Siddhesh sharad chavan

The keyboard is found to be unresponsive in Windows 11 devices mostly due to driver incompatibilities. However, some users have encountered this sort of problem after performing a Windows update. It can happen as some update files don’t support the default keyboard or have conflicts with the driver to make it nonfunctional.

The workaround, for now, would be to uninstall the update and raise this via the feedback hub. The Feedback Hub app lets you tell Microsoft about any problems you run into while using Windows 11.
https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

Hope this resolves your Query!!

--If the reply is helpful, please Upvote and Accept it as an answer--
Please sign in to rate this answer.
Alice Galvan 1 Reputation point

2022-04-15T04:08:31.193+00:00

Tank you for te solution, but Im not sure wic update caused te problem. As you can see, some of my keys are still not workin. Letters 7 & 8 in alpabet, primarily. 0 & 1 in numeric keypad, quote key, left Alt, up arrow key, sometimes Esc key.

Sometimes te system works, possibly more commonly works wen power is connected instead of on battery.

Any ideas on te specific update?
Sign in to comment
Docs 15,146 Reputation points

2021-12-18T07:36:25.877+00:00

To date there were no reported keyboard issues for upgrades to Windows 11 per the Microsoft website:
https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-21h2
https://learn.microsoft.com/en-us/windows/release-health/resolved-issues-windows-11-21h2

Logon on with another user to see whether the problem continues or disappears > report findings

Open administrative command prompt and type or copy and paste:

msdt.exe -id DeviceDiagnostic
devmgmt.msc
sfc /scannow

Post images for the results of the above commands and the windows hardware troubleshooter detailed results.

For device manager: click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into this thread

Open the Dell website > support > enter the tag > update drivers and BIOS > run the full diagnostics > post images into this thread

.
.
.
.
.

Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
.
.
.
.
.
Please sign in to rate this answer.

0 comments No comments
Sign in to comment