Windows Search not working

John Clarkson 1 Reputation point
2021-12-21T10:16:02.437+00:00

Just recently, no changes to windows, my search is not working. Usually when you click on start then begin typing a list of apps appear - that has stopped. Also after clicking on the magnifying glass when the "Type here to search" appears, I cant type anything.
Looking at Event viewer I get two errors every time I try and search - shown below.
Any ideas?

Event ID 101
Fault bucket 1391963848283787150, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0

Problem signature:
P1: MicrosoftWindows.Client.CBS_1000.22000.348.0_x64__cw5n1h2txyewy
P2: praid:CortanaUI
P3: 421.22500.585.0
P4: 6171c1cf
P5: ucrtbase.dll
P6: 10.0.22000.1
P7: 00e78ce9
P8: 000000000007c648
P9: c0000409
P10: 0000000000000005

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2591dfda-d7e6-4ed0-8334-b5ba7f7b5a3d.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0c892493-3e01-4ada-8348-22057e7bc1ab.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.98777a2f-7fb7-4bf0-baad-10a6e1a22d68.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.21422060-7980-46d7-9717-771bc75a2b10.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.72a03334-c5e3-4ebc-874d-834015a25469.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MicrosoftWindows_e910d486e95cff331258193c643011b285575089_dd83f082_bc6642b8-a639-4736-8dac-b48db8d01c09

Analysis symbol:
Rechecking for solution: 0
Report Id: 1779d3c0-3da7-4ce9-9244-16d0cb61e520
Report Status: 268435456
Hashed bucket: 70a882d75ed219b993513fbebd240f8e

Error Event ID 1000
Faulting application name: SearchHost.exe, version: 421.22500.585.0, time stamp: 0x6171c1cf
Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9
Exception code: 0xc0000409
Fault offset: 0x000000000007c648
Faulting process ID: 0x2bdc
Faulting application start time: 0x01d7f6534b936ad8
Faulting application path: C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\SearchHost.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 1779d3c0-3da7-4ce9-9244-16d0cb61e520
Faulting package full name: MicrosoftWindows.Client.CBS_1000.22000.348.0_x64__cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

Windows for business | Windows Client for IT Pros | User experience | Other
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11 answers

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  1. Docs 16,836 Reputation points
    2021-12-21T13:46:58.727+00:00

    Open administrative command prompt and copy and paste:

    msdt.exe -id SearchDiagnostic
    msdt.exe -id WindowsUpdateDiagnostic
    sfc /scannow
    dism /online /cleanup-image /restorehealth

    Post images or share links of the commands with results into this thread.
    For each troubleshooter click detailed information > post images or share links into this thread
    For share links please use one drive, drop box, or google drive.

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    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
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  2. John Clarkson 1 Reputation point
    2021-12-21T14:15:37.81+00:00

    msdt.exe -id WindowsUpdateDiagnostic

    Print
    Windows Update Publisher details

    Issues found
    Check for Windows Update issuesCheck for Windows Update issues
    Detects issues related to Windows Update. Detected Detected
    Resolve Windows Update issues Completed

    Potential issues that were checked
    Some security settings are missing or have been changedSome security settings are missing or have been changed Issue not present
    Check for missing or corrupt filesCheck for missing or corrupt files Issue not present
    Service registration is missing or corruptService registration is missing or corrupt Issue not present

    Issues found Detection details

    6 Check for Windows Update issues Detected Detected

    Detects issues related to Windows Update.
    Resolve Windows Update issues Completed

    Resolves common Windows Update issues.
    InformationalWaaSMedicService
    Issues remediated by:DynamicProtectionPlugin

    Potential issues that were checked Detection details

    Some security settings are missing or have been changed Issue not present

    Check for missing or corrupt files Issue not present

    Service registration is missing or corrupt Issue not present

    Detection details Expand

    InformationalIsPostback_RC_PendingUpdates
    IsPostback: False

    InformationalWaaSMedicService
    Issue found by:DynamicProtectionPlugin

    InformationalIsPostback_RC_PendingUpdates
    IsPostback: True

    InformationalService Status
    Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

    InformationalService Status
    Problem with BITS service : The requested service has already been started. System.Management.Automation.RemoteException More help is available by typing NET HELPMSG 2182. System.Management.Automation.RemoteException

    Collection information
    Computer Name: ACCOUNTS-ACER4
    Windows Version: 10.0
    Architecture: x64
    Time: 21 December 2021 14:14:12

    Publisher details Expand

    Background Intelligent Transfer Service
    Find and fix problems that may prevent background downloads from working
    Package Version: 3.5
    Publisher: Microsoft Windows
    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 4.0
    Publisher: Microsoft Windows
    Windows Update
    Resolve problems that prevent you from updating Windows.
    Package Version: 9.3
    Publisher: Microsoft Windows
    Windows Update
    Resolve problems that prevent you from updating Windows.
    Package Version: 9.2
    Publisher: Microsoft Corporation

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  3. John Clarkson 1 Reputation point
    2021-12-21T14:19:20.13+00:00

    sfc /scannow

    Windows Resource Protection did not find any integrity violations.

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  4. John Clarkson 1 Reputation point
    2021-12-21T14:22:36.03+00:00

    dism /online /cleanup-image /restorehealth

    159393-clipboard01.jpg


  5. John Clarkson 1 Reputation point
    2021-12-22T10:21:51.383+00:00

    thanks for that.
    I've snipped images and printed as a PDF, both attached.

    1 msdt.exe -id SearchDiagnostic

    159627-troubleshoot-search-and-index.jpg159560-troubleshoot-search-and-indexing.pdf

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