A Backup failure alert has been activated

Question

A Backup failure alert has been activated

Rishineken Pongen 176

" A Backup failure alert has been activated
Snapshot operation failed due to COM+ error
Please restart windows service "COM+ System Application" (COMSysApp). If the issue persists,, restart the VM. "
We keep on getting this alerts a lot and by the time we check , everything seems to be running fine . Is there any way to fix this from re-occuring ?

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Answer 1

SadiqhAhmed-MSFT 48,986 Microsoft Employee Moderator

@Rishineken Pongen Sorry for the inconvenience caused!

In the impacted machine, open the Registry Editor by typing regedit in the Run window.
Go to the HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\SubSystems - windows
Right-click on Windows shared section and click Modify.
Update the value with Windows SharedSection=1024,20480,4096.

Run the below command to remove iaasvmprovider service:
sc delete iaasvmprovider
Set the following 2 Reg-Keys to false. If you prefer I’ve included the commands to run to do so:
HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> BCDRAgent -> IsProviderInstalled
i. Run this command: REG ADD "HKLM\SOFTWARE\Microsoft\BcdrAgent" /v IsProviderInstalled /t REG_SZ /d False /f

HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> BCDRAgentPersistentKeys -> IsCommonProviderInstalled
i. Run this command: REG ADD "HKLM\SOFTWARE\Microsoft\BcdrAgentPersistentKeys" /v IsCommonProviderInstalled /t REG_SZ /d False /f

Once the registry is updated with the both values, if you are able to please reboot the server and retry the backup operation.

Recommend you to backup the registry before performing the above operations.

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Rishineken Pongen 176 Reputation points

2021-12-28T11:29:02.65+00:00

Will this make the alert to stop coming unnecessary or completely disable back up alerts ?
SadiqhAhmed-MSFT 48,986 Reputation points Microsoft Employee Moderator

2021-12-28T13:10:46.01+00:00

It will stop unnecessary alerts. As mentioned, backup the registry before you perform registry operations.
Raza 5 Reputation points

2023-11-09T07:42:28.2666667+00:00

We began encountering this error after performing an in-place upgrade from OS 2008R2 to 2012R2 to 2019, and finally to 2022. Following the instructions outlined in this article helped me resolve the issue.
SadiqhAhmed-MSFT 48,986 Reputation points Microsoft Employee Moderator

2023-11-09T12:08:06.7133333+00:00

@Raza Thank you for commenting on this forum. Appreciate if you could share the article link that helped resolve your issue.
Raza 5 Reputation points

2023-11-09T15:37:55.5+00:00

https://learn.microsoft.com/en-us/answers/questions/676573/a-backup-failure-alert-has-been-activated
SadiqhAhmed-MSFT 48,986 Reputation points Microsoft Employee Moderator

2023-11-09T16:50:30.26+00:00

@Raza Thanks for sharing the link. This would certainly be helpful for other community members looking for solution.
Fedir Tatura 0 Reputation points

2025-05-10T12:49:46.7933333+00:00

https://learn.microsoft.com/en-us/answers/questions/676573/a-backup-failure-alert-has-been-activated

This article helped me resolve the issue. Thanks!
SadiqhAhmed-MSFT 48,986 Reputation points Microsoft Employee Moderator

2025-05-12T07:02:28.6066667+00:00

@Fedir Tatura Glad to know that the article helped resolve the issue. I would request you to "Upvote" the post, so that the relevancy of this post will improve when anyone in the community search for a similar query.

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A Backup failure alert has been activated

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