Late December 2021, Microsoft Teams Meeting add-in for Microsoft Office hangs and Pop out box of options to disable it when restarted

Question

About last week till now, we encountered the Microsoft Teams Meeting hangs/freeze on Outlook when we tried to create new meeting. Attempts to edit and accessing the previously created ones will also hangs as well.

Every time we restart the Outlook there is often a Pop out box of options to disable the Microsoft Teams Meeting add-in for Microsoft Office. This happens on all PCs and Laptops' Microsoft Office (all versions) of the Company.

We are using Exchange Server 2019 with all the latest update installed.

Please look into this.

Answer 1

Hi @Wu Rui Qiang ,

Good day.

Do you mean it's ok before last week? And could you describe how it's gone freeze? The Outlook client hangs after you clicking Teams options?
Is it like: go to calendar on Outlook > click Teams meetings > Outlook not responding?
And are there any changes made during this period? installed security updates?
The most important question is: are you using the on-prem accounts? And is it hybrided to online?

And you could first use Microsoft SaRA to do a pre-fix:
https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f

If your issue is urgent, you could contact the phone support for help:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

And I suggest you could test it on browsers: outlook.office.com

Best regards,
Lou

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Answer 2

Thanks for you response, I already did a quick the fix via Sara, it is still the same.

Also noted that our PCs' Outlook clients (2010, 2013, 2016) were already updated to the latest versions, and so is the Exchange 2019 server.

Anyway, please help to check with the Office Team to see when they are going to release a new security patch to fix the bug.

Answer 3

Hi, today I had tried accessing the previously created Teams events on Outlook's calendar again, it will still lag for a while before it was able to open. However upon trying to create the Teams (via Microsoft Teams Meeting add-in), it hangs for a long time. Eventually I have to restart the Outlook and again a Pop out box of the options to disable the Microsoft Teams Meeting add-in.

Answer 4

Hi, today I had tried accessing the previously created Teams events on Outlook's calendar again, it will still lag for a while before it was able to open. However upon trying to create the Teams (via Microsoft Teams Meeting add-in), it hangs for a long time. Eventually I have to restart the Outlook and again a Pop out box of the options to disable the Microsoft Teams Meeting add-in.

I have already called the phone support you had provide me, she requested me to seek the Global administrator instead.

Answer 5

The issue had since been resolved. Thank you.