9,251 questions
Uninstalling the Authenticator app and reinstalling it worked for a user with a new iPhone today.
Authenticator app error code "device token is empty"
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Leah
11
Reputation points
I recently got a new iPhone and now have to register my account anew on the Microsoft authenticator app. So I asked the administrator on this shared email account to send me a new QR code and I got the error message "device token is empty".
After looking into this issue, I thought that the problem might be that there are too many devices on this account. So the administrator removed one device. I received the same error message with the new QR code.
Then I saw that there seem to be issues with the authenticator app and the new IOS software, so I took my old iphone, reset it back to its old settings (unfortunately I had already wiped the phone), and tried to set up the Microsoft authenticator app anew. I got the same "device token is empty" error message.
I do not know what to do at this point to rectify the situation. I have also tried entering the token number manually rather than scanning the QR code but this has also not been successful.
Thank you for your help.
L
Microsoft Security Microsoft Authenticator
{count} votes
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Graham C 26 Reputation points2022-02-03T00:29:10.807+00:00 I have a few users experiencing this same issue and can only use SMS method now (they are using ios15 device OS where their authenticator app is installed). Everyone is working remote so I cannot get access to the personal device. Some kind of guidance on this would be great.
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Daniel 1 Reputation point2022-02-03T07:37:21.897+00:00 I just got an e-mail from a coworker having the same issue. Never occured before, is this a new problem? How to solve it?
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Fredrik Hillbert 1 Reputation point2022-02-24T08:48:43.317+00:00 I have faced the same issue, does anyone have a solution?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 57.99999999999999%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPT%3C/text%3E%3C/svg%3E)
Phone Thiha Kyaw 1 Reputation point2022-03-08T12:06:55.137+00:00 please select without notification option in IOS devices bro.You can now fix it
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FenixMcBoss 21 Reputation points2022-03-18T15:39:04.92+00:00 Can you expand on this solution? I'm not sure what you mean by this answer. I also do not have an iphone so a more detailed response would be much appreciated.
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Phone Thiha Kyaw 1 Reputation point
2022-03-18T17:42:46.183+00:00 i mean to choose sign-in method to authenticator app or hardware token instead of sign in with notification bro
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FenixMcBoss 21 Reputation points
2022-03-21T13:14:30.617+00:00 Yeah, that doesn't resolve the issue that OP is describing though. In order to get to the point you are showing, you must have already scanning the QR code. The OP is stuck at scanning the QR code therefore they cannot get the Authenticator App to show up as an option.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 87%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
David Cober 1 Reputation point2022-03-25T20:39:25.13+00:00 Just had my first user with this issue today. iPhone 8 with Authenticator version 6.5.90.
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Mourad 1 Reputation point2022-09-06T15:00:30.72+00:00 Just found the solution : click on "use a different authentificator app" and use the ios app called "Authentificator" - DONE.
Seems like the war between apple and microsoft isn't over just yet...
Hope this helps.
Cheers
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Grisel MAldonado 0 Reputation points2024-01-03T19:36:56.79+00:00 I’m reviving a authenticated code to my iPhone in Blanc
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8 answers
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FenixMcBoss 21 Reputation points
2022-04-20T19:48:37.497+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 70%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Stephen Garrett 1 Reputation point2022-05-13T11:36:13.427+00:00 Uninstall/reinstall of the Authenticator app also fixed it for me.
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Noam Kleinberg 1 Reputation point2022-10-18T15:00:49.843+00:00 Same here.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 9%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
thas 101 Reputation points2022-11-23T20:43:51.007+00:00 Uninstall/reinstall also worked for us. Ours was a new setup, not a migration from a previous phone.
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Grisel MAldonado 0 Reputation points
2024-01-03T19:37:43.3133333+00:00 No , the authenticator come from VMware and sends the code to my phone
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Grisel MAldonado 0 Reputation points
2024-01-03T19:38:22.4933333+00:00 And I revive it empty
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yom Schutte 11 Reputation points2022-11-23T08:55:03.247+00:00 Solution for me is to allow notification of the Authenticator app in iOS notification center
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Edwin 0 Reputation points2023-01-31T13:39:39.91+00:00 This simple solution solved it for me. I apparently had notifications disabled.
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Grisel MAldonado 0 Reputation points
2024-01-03T19:39:50.17+00:00 I have it like that
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 56.00000000000001%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jacob Good 6 Reputation points2022-04-08T17:25:50.567+00:00 We were having the same issue on a new iPhone. After trying to reset the MFA though Azure we decided to try deleting and reinstalling the Authenticator app on the phone which fixed the issue. Can anyone else try this and see if that is the same problem?
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Julio Acosta-Silverio 1 Reputation point2022-02-08T16:12:36.91+00:00 I colleague of mine having the same issue. not sure what to do. SMS method does work.
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Parliński Sebastian 1 Reputation point2022-04-08T08:53:45.77+00:00 Same problem o the iOS 15.4.1 but it works fine on iOS 15.4