January 2022 updates causing reboot loops. KB5009624

Jamshid Javidi 1 Reputation point
2022-01-17T19:52:16.823+00:00

Hello Support,

i have several servers 2012, 2016 and 2019) that have downloaded latest January 2022 rollup updates and need to be restarted. one of them went to continuous reboot afterward. So I am afraid of rebooting the others. I know Microsoft has acknowledged the problem but not sure what is the solution? If I restart the server it may go to continuous boot.
Also what needs to be done for the servers that have installed the latest updates and have not problem?
I appreciate your help.
Jamshid

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
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  1. DR Noble 16 Reputation points
    2022-01-20T20:07:14.6+00:00

    I'm still experiencing the reboot loop after installing KB5010790 and I'm stuck trying to resolve it. The server is Windows 2016 Standard. It's a VM on Hyper-V. It's a read-only domain controller.
    Friday 1/14 the server installed KB5009546 during routine Windows Update. Upon reboot the server began boot-looping.
    If we power off the server and remove the Virtual Switch then the server will boot and not boot-loop.
    Tuesday 1/18 we installed KB5010790. That's supposed to solve the problem, but it does not.
    We're still in the situation where the server boots, waits a minute, and reboots if the Virtual Switch is enabled. If I disable the Virtual Switch the server will boot and not boot loop.
    When I go to Uninstall Updates I see KB5010790 installed but KB5009546 is no longer listed.
    Now what do I do ?


  2. Dave Patrick 330.5K Reputation points Microsoft MVP
    2022-01-17T20:03:15.553+00:00

    So far it seems uninstalling the Jan 11th updates is the solution. Also note as mentioned by Elden; Anyone can call Microsoft support… whether they have a pre-paid support contract or not. And all cases closed as bugs are refunded.
    https://support.serviceshub.microsoft.com/supportforbusiness

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  3. Jamshid Javidi 1 Reputation point
    2022-01-17T20:22:33.383+00:00

    Hi Patrick,

    thank you for the information. what about the updates that are already installed and a restart is required?
    Jamshid

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  4. Dave Patrick 330.5K Reputation points Microsoft MVP
    2022-01-17T20:25:36.827+00:00

    Difficult for us to know for sure. You can check the health dashboard for the OS of concern for guidance.
    https://learn.microsoft.com/en-us/windows/release-health/status-windows-10-1809-and-windows-server-2019

    --please don't forget to upvote and Accept as answer if the reply is helpful--