IMAP Folders issue

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IMAP Folders issue

Hi, I am using Outlook 2013. I've notice that some of my folders/subfolders don't show in the ALL TAB list when I do the Query in the IMAP Folders option. This creates a problem as those missing folders cannot be subscribed, and so the aruba webmail server account is not 100% aligned with the emai folder tree that I populate and update daily on the local outlook 2013 account.

I wonder why some folders don't show, I have tried to look at the Folder Properties, and other possible cause after looking at various suggestions/solutions found on the web.

Can someone give me some inputs/ideas?
Tks a lot in advance,
Aldo

Answer 1

Faery Fu-MSFT 8,041 Microsoft Vendor

Hi @Aldo Scattaretico ,
Welcome to our forum!
In order to verify your issue, could you please provide some related information?

What version of Outlook are you currently using?
Does the issue also occur on other clients?

Based on my search, you can try the following methods and see if it can help:

In the IMAP Folders dialog that opens, uncheck the "Show only subscribed folders" checkbox below.
In addition, try to set your Root folder path as "Inbox" and see if the issue could be resolved.
File > Account Settings > Account Settings > Change > More Settings > Advanced
After that, exit Outlook and re-open it.
If above don't help, try creating a new profile and re-add the account to Outlook:
Control Panel > Mail > Show profiles > Add

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Aldo Scattaretico 1 Reputation point

2022-01-20T09:00:50.203+00:00

Hi FaeryFu-MSFT,

tks for your feedback. Pls see my comments with regards to your points:

1) I'm using Outlook 2013 , and the Office version is 15.0.5415.1001

2) I've other 2 clients/accounts/profile and yes, it seems that the same issue appear also on 1 of the 2 (the other one is a gmail account)

3) the "Show only subscribed folders" is already unchecked (however I've tried also when it was checked)

4) Root folder path=inbox: I remember I've tried this option onces (a couple of years ago when I changed laptop) and, when I created the email profile/account on the new laptop, I've lost some emails as the the outlook client synchronized with the aruba email server which was not updated and aligned with all the folders created in the profile

5) creating a new profile and re-add the account to Outlook: I fear that, if I do so, I will loose emails as described above at point 4.

Any other idea?
Tks a lot
Aldo
Faery Fu-MSFT 8,041 Reputation points Microsoft Vendor

2022-01-25T09:39:50.717+00:00

Hi @Aldo Scattaretico ,
Thanks for your reply.
According to my test on the gmail account, I found the More option, which can show or hide folders in Gmail Web App
And when I show/hide some folders in gmail web, then open my Outlook and update folder list, foders are in sync.

So given this case, it is recommended you contact the aruba webmail supporter to check if there is an option to show or hide folders.
Besides, when you perform on the web, remember to update folder list in Outlook client to see if it makes difference.

Hope above can help you!

IMAP Folders issue

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