Microsoft Store for Education/Business error code 0x00000191

Tom Smith 11 Reputation points
2022-01-28T10:26:32.07+00:00

When we try to use Microsoft Store app on any device, logged in with our Microsoft for Education account, we have a collection setup with an app deployed for students, in Store we get "Try that again" "Something happened at our end. Waiting a bit might help." Code: 0x00000191 CV: usnPVKDSQU2x3E1L

I have tried a clean non domained windows 10 build and this experiences the same error so not GPO related.

I have done a bit of research but unable to locate any information that would resolve this issue.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,518 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 39,331 Reputation points
    2022-01-31T09:51:11.443+00:00

    Hi there,

    The store might show the error 0x00000190 after the unsuccessful installation of updates, corrupted Windows Store app, or due to cache. You can try these below steps before opening up a case with Microsoft regarding his.

    -Remove Local Cache of Windows Store
    -Reset Windows Store Cache
    -Change DNS Address

    Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

    Code: 0x00000191 When Trying to Use Store for Business.
    https://learn.microsoft.com/en-us/answers/questions/76657/code-0x00000191-when-trying-to-use-store-for-busin.html

    ---------------------------------------------------------------------------------------------------------------

    --If the reply is helpful, please Upvote and Accept it as an answer--