I cannot see any emails in my inbox. Cannot add account to the Outlook app on windows or android either. But I can use Microsoft 365 products and Xbox game pass.

wajahat raja 1 Reputation point

Basically the title. This email was given to me by my university and it had two options. They closed the one provided by them after I graduated but they said I could use it for personal use which was the same email address but was somehow technically different from the previous one. I have used this many times to access Skype, Word, etc and I also have an active Game Pass subscription which means that the account does exist.

However, I do not receive any emails to this account but I can send from it. I did not receive any emails from the box game pass service either. When I try to add it to the outlook app on windows it says' This username may be incorrect, Make sure that you typed it correctly. Otherwise, contact your admin'.

I need to get this email to receive emails as it is connected to some important online store and services.

Can anyone please help?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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