I cannot see any emails in my inbox. Cannot add account to the Outlook app on windows or android either. But I can use Microsoft 365 products and Xbox game pass.

wajahat raja 1

Basically the title. This email was given to me by my university and it had two options. They closed the one provided by them after I graduated but they said I could use it for personal use which was the same email address but was somehow technically different from the previous one. I have used this many times to access Skype, Word, etc and I also have an active Game Pass subscription which means that the account does exist.

However, I do not receive any emails to this account but I can send from it. I did not receive any emails from the box game pass service either. When I try to add it to the outlook app on windows it says' This username may be incorrect, Make sure that you typed it correctly. Otherwise, contact your admin'.

I need to get this email to receive emails as it is connected to some important online store and services.

Can anyone please help?

Joyce Shen - MSFT 16,661 Reputation points

2022-01-31T07:45:17.507+00:00

Hi @wajahat raja

What's your email account type? Could you please check the 'OWA' address for this account in outlook, Outlook > File

For example, in my outlook, it looks like:

You could access the address provided there to check if there is any mail in your inbox. Then we can determine if this is a client issue or an account issue.

If your account is an o365 account, you could use this tool to check the Inbound SMTP Email
Joyce Shen - MSFT 16,661 Reputation points

2022-02-03T07:53:43.473+00:00

Hi @wajahat raja

Is there any update about this issue so far? Feel free to share any further information here.

Share via

I cannot see any emails in my inbox. Cannot add account to the Outlook app on windows or android either. But I can use Microsoft 365 products and Xbox game pass.

Your answer