Trying to send my email but it says its spam related and is undeliverable and i have to comtact email admin?

Question

Trying to send my email but it says its spam related and is undeliverable and i have to comtact email admin?

Central Medical Laboratory 6

Hello I’m trying to figure out how I can deliver my email It says it’s undeliverable because my email address is suspected of sending spam and it’s no longer allowed to send email contact my email admin for assistance does anyone know how I can fix this

JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-01-31T17:16:03.527+00:00
@Central Medical Laboratory
Thank you for your post!

Can you share a screenshot of the error message that you're seeing, so I can gain a better understanding of your issue?

Are you trying to send an email through Outlook?

Are you having issues sending emails to any other recipients than the one classified as spam?

Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue.
JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-02-01T17:06:45.707+00:00

@Central Medical Laboratory
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Joy Zhang-MSFT 1,051 Reputation points

2022-02-04T02:19:39.5+00:00
Hi @Central Medical Laboratory ,

For further troubleshooting, could you share NDR messages where there are some causes for this issue? (Please cover privacy information )

Does this issue only occur to a specific recipient or all recipients when you send mails?

If this issue only occur to a specific recipients, you may need to ask the recipient side to add your email address into the allow sender list.

If this issue occurs to all recipients, you may need to ask for help from your email admin.

If an Answer is helpful, please click "Accept Answer" and upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

2 answers

Your answer

JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-01-31T17:16:03.527+00:00

@Central Medical Laboratory
Thank you for your post!

Can you share a screenshot of the error message that you're seeing, so I can gain a better understanding of your issue?

Are you trying to send an email through Outlook?

Are you having issues sending emails to any other recipients than the one classified as spam?

Any additional information would be greatly appreciated.
Thank you for your time and patience throughout this issue.
JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-02-01T17:06:45.707+00:00

@Central Medical Laboratory
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?
Joy Zhang-MSFT 1,051 Reputation points

2022-02-04T02:19:39.5+00:00

Hi @Central Medical Laboratory ,

For further troubleshooting, could you share NDR messages where there are some causes for this issue? (Please cover privacy information )

Does this issue only occur to a specific recipient or all recipients when you send mails?

If this issue only occur to a specific recipients, you may need to ask the recipient side to add your email address into the allow sender list.

If this issue occurs to all recipients, you may need to ask for help from your email admin.

If an Answer is helpful, please click "Accept Answer" and upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 1

@Central Medical Laboratory
Thank you for your time and patience throughout this issue.

I did some more research and based off the message you're seeing; I found a potential solution that might help point you in the right direction.

Can't send email - undeliverable bounce back saying email not valid:

If you are an Outlook.com user, you'll have to reach out to our support team directly via: https://support.microsoft.com/en-us/contactus/
If you'd like to get on a call, you can check their Global Customer Service Phone Numbers
If you are an Office 365 for business user, you need to contact your IT Admin to get this resolved.

I've also added our office-outlook-itpro tag to this thread so their community can take a look into this as well.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Answer 2

G Denn 0

James- I am experiencing this same issue. This is a business account and my account is the Admin, what is the next step?

Share via

Trying to send my email but it says its spam related and is undeliverable and i have to comtact email admin?

2 answers

Your answer