Preventing Outlook from sending email to junk folder

techcoor 1,231 Reputation points
2022-02-06T00:56:54.983+00:00

Have configure servers to send status emails.
Outlook always sends the email to the spam folder.
If one right clicks on the email in the spam folder then selects junk, Outlook has a number of options that have not helped
Have tried selecting Never Block Sender, Never Block Domain, and not junk.
Have tried putting the sending emails in Safe Senders. Have tried putting the receiving email in Safe Recipients.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
3,772 questions
Accepted answer
  1. ChristyZhang-MSFT 10,456 Reputation points Microsoft Vendor
    2022-02-07T03:39:16.793+00:00

    Hi @techcoor ,

    Welcome to our forum!

    Have configure servers to send status emails.

    Are you currently using exchange server?

    According to your description, do you mean that the status emails you sent were moved to the recipient's junk email folder?

    If so, does the issue happen to all recipients or some special recipients?
    And apart from these status emails, will other emails be the same?

    To further confirm whether the problem is related to your current account, please try the same test with other accounts to check if there're any differences.

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  1. sreejukg 9,756 Reputation points
    2022-02-06T08:03:23.913+00:00

    By reading your question, you need tow work with SPF and DKIM. SPF and DKIM help proect email senders and receipients from spam, spoofiing and phishing. Both the SPF and DKIM technologies require you to add some special records into the DNS zones for the domain names that you are sending email from. The recipient’s email server analyses the headers of each email message and looks up these DNS records to try and match details of the sending email server against what you have configured. If the sending email server passes these tests, it is incredibly unlikely that the message will be marked as spam or suspicious.

    You haven't specified your email server, so you need to see how SPF and DKIM can be implemented in your email server. If you are using exchange online, refer the following links.

    https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/use-dkim-to-validate-outbound-email?view=o365-worldwide
    https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/set-up-spf-in-office-365-to-help-prevent-spoofing?view=o365-worldwide

    Hope this helps

  2. techcoor 1,231 Reputation points
    2022-02-11T15:11:45.063+00:00

    The problem was Microsoft Q&A was not accepting my log in. Even though I log in, clicking on anything got Please Sign In.
    Tried using Google Chrome. Had to stop using the link in the email in Outlook, look up Microsoft Q&A and then log in.