Error sent to printer - Universal print

Question

Have some users that get the error message "Error sent to printer" with unversal print.
I have done basic tshoot steps such as turn off and on of printer and laptops. some users can print other cant.
all have the same set up as far as i can see.
can anyone point me in the right direction

Answer 1

Hi @Barry Sayer

Double-check if the normal user's account has been granted access permissions to the shared printer. You can verify by going to the shared printer object and clicking on the "Access control" menu on the left.

Here is a thread as well that discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue.

Universal Print - Error Sent to Printer
https://techcommunity.microsoft.com/t5/universal-print-discussions/universal-print-error-sent-to-printer/m-p/1886550

Below is the link for common troubleshoots that can be helpful for you.
Universal Print troubleshooting guide
https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-troubleshooting-support-howto

Hope this resolves your Query!!

-----------

--If the reply is helpful, please Upvote and Accept it as an answer--