Create a group email and inbox to be managed by internal and external

Question

We are using an external marketing firm to manage our social media and would like to create an email address and email inbox where both external and internal users can send and receive emails.

I've created a group and have added external people but I have read that only internal people can send emails. Is there a free way to allow all of us to access an inbox and have full use of outlook features? Or do I need to create a new user and assign a license and share the log in details?

Answer 1

Hi @Jane Curran

Did you mean you created a Microsoft 365 group however the guest(external) users cannot send emails?
If yes, this is the expected behavior.

Please refer to this link: Allow members to send as or send on behalf of a group

I suppose you may need to create a normal user account and assign Exchange Online license to it.
Then assign full access and send as permissions to internal users and have the external users login with credentials of the mailbox.

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