Create a group email and inbox to be managed by internal and external

Jane Curran 21 Reputation points

We are using an external marketing firm to manage our social media and would like to create an email address and email inbox where both external and internal users can send and receive emails.

I've created a group and have added external people but I have read that only internal people can send emails. Is there a free way to allow all of us to access an inbox and have full use of outlook features? Or do I need to create a new user and assign a license and share the log in details?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,853 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,148 questions
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Accepted answer
  1. Kael Yao-MSFT 37,486 Reputation points Microsoft Vendor

    Hi @Jane Curran

    Did you mean you created a Microsoft 365 group however the guest(external) users cannot send emails?
    If yes, this is the expected behavior.

    Please refer to this link: Allow members to send as or send on behalf of a group

    I suppose you may need to create a normal user account and assign Exchange Online license to it.
    Then assign full access and send as permissions to internal users and have the external users login with credentials of the mailbox.

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