Hi all, Is there a way to make the icon sent by a SharePoint Online alert show the person's profile photo in the email and not a generic person icon?

Hi @Sonya Blanchard Profile pictures are not available externally, this is by default, so currently we could not view the picture if it is sent by sharepoint online alert. The mail sent from alert could not show the profile picture, this is by default. If the answer is helpful, please click " Accept Answer " and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in [our documentation][3] to enable e-mail notifications if you want to receive the related email notification for this thread. [3]: https://learn.microsoft.com/en-us/answers/support/email-notifications

SharePoint Online alert - generic person icon

Accepted answer

Yi Lu_MSFT 17,461 Reputation points

2022-02-14T02:34:29.423+00:00

Hi @Sonya Blanchard
Profile pictures are not available externally, this is by default, so currently we could not view the picture if it is sent by sharepoint online alert.

The mail sent from alert could not show the profile picture, this is by default.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in [our documentation][3] to enable e-mail notifications if you want to receive the related email notification for this thread. [3]: https://learn.microsoft.com/en-us/answers/support/email-notifications
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Sonya Blanchard 26 Reputation points

2022-02-14T13:45:59.373+00:00

Thanks for the reply YiLu.

Is it considered external if the person viewing the email is using Outlook desktop or outlook.office.com connected to the same tenant?

Sonya

Yi Lu_MSFT 17,461 Reputation points

2022-02-15T01:23:23.46+00:00

No, "external" means that two users use different tenant.

Sonya Blanchard 26 Reputation points

2022-02-15T14:14:02.273+00:00

Thanks. However, the emails are being read by users of the same tenant that the alert is being sent on. The screenshot I posted is from a user on the same tenant. Shouldn't the picture show? Outlook correctly shows profile photos next to the sender's name, but the SharePoint alerts always show generic gray icons in the email body for users in the same tenant.

Yi Lu_MSFT 17,461 Reputation points

2022-02-16T01:47:41.987+00:00

Did the user change his profile picture in "My Office Profile"?

Sonya Blanchard 26 Reputation points

2022-02-16T13:50:03.193+00:00

No, the profile photo wasn't changed.

All SharePoint alerts from all users show the grey generic people icon. There are no alerts that ever show an actual photo. I see these generic icons too, and I'm a SharePoint admin on the same tenant. Users (including me) show correct profile photos in the Office Profile, SharePoint's Manage User Profiles, Delve, and even the From field in Outlook, but SharePoint alert emails always show the generic icon in the email body.

Yi Lu_MSFT 17,461 Reputation points

2022-02-21T10:05:05.04+00:00

Which alert are you using? Per my test, I used a flow to send mail from one account to another, I could get the profile picture uploaded by myself:

Sonya Blanchard 26 Reputation points

2022-02-21T14:27:59.757+00:00

These are happening on out-of-the-box SharePoint alerts, instead of Flows.

These are the alerts you would get when going to a list/library > click the horizontal ellipsis in the menu bar > Alert Me. Also, this occurs on any list/library and any site collection on our tenant.

Yi Lu_MSFT 17,461 Reputation points

2022-02-22T02:20:00.28+00:00

Hi @Sonya Blanchard
I have updated my answer I posted bfore, you could check it again to see whether it could help you.

Sonya Blanchard 26 Reputation points

2022-02-22T14:05:29.48+00:00

Bummer that it's not possible to show a photo from OOTB alerts. Thank you for researching it.
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SharePoint Online alert - generic person icon

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