Atlas map api internal error 500

Question

Taddei Enrico 6

When I do a "GET" request like:

I receive this this error message

{
"error": {
"code": "500 InternalServerError",
"message": "An error occurred while processing the request. Please try again later."
}
}

Could you help-me?

Enrico

AshokPeddakotla-MSFT 35,971 Reputation points Moderator

2022-02-15T15:27:54.267+00:00

@Taddei Enrico Apologies for the inconvenience caused. Our team is looking into this issue and update you as earliest.

Appreciate your time and patience.
António Sérgio Azevedo 7,671 Reputation points Microsoft Employee Moderator

2022-02-15T15:32:45.997+00:00

Seeing multiple related threads. Product Team acknowledged the issue and working on it. We will keep the threads updated as we find out the root cause: Relates with https://learn.microsoft.com/en-us/answers/questions/735752/index.html & https://learn.microsoft.com/en-us/answers/questions/735547/index.html

1 answer

AshokPeddakotla-MSFT 35,971 Reputation points Moderator

2022-02-15T15:27:54.267+00:00

@Taddei Enrico Apologies for the inconvenience caused. Our team is looking into this issue and update you as earliest.

Appreciate your time and patience.
António Sérgio Azevedo 7,671 Reputation points Microsoft Employee Moderator

2022-02-15T15:32:45.997+00:00

Seeing multiple related threads. Product Team acknowledged the issue and working on it. We will keep the threads updated as we find out the root cause: Relates with https://learn.microsoft.com/en-us/answers/questions/735752/index.html & https://learn.microsoft.com/en-us/answers/questions/735547/index.html

Answer 1

AshokPeddakotla-MSFT 35,971 Moderator

An incorrect configuration was deployed within European regions. We are in the process of rolling out an updated configuration.

Please stay tuned for further updates. Appreciate your time and patience.

Update: Fix has been deployed globally and the issue is resolved.