Restart and shutdown greyed out on MDM

asked 2020-08-23T17:13:09.037+00:00
Redistro 41 Reputation points

Enrolled iPads on Endpoint manager have the restart (supervised mode) and shutdown(supervised mode) greyed out. I made sure I enabled supervised when creating the profile. Device is enrolled via Intune and affinity is set to device

What should be done for me to be able to use the greyed out function ?

Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
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Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. answered 2020-08-24T03:21:39.427+00:00
    Crystal-MSFT 19,321 Reputation points Microsoft Employee

    Based on my researching, this command requires a supervised device and the Device Lock access right..

    To confirm if a device is supervised, we can check the lock screen or About page:

    • On the device's lock screen, it will say This iPhone is managed by "Company Name".
    • On the device's About page, it will say This iPhone is supervised. Company name can monitor your Internet traffic and locate this device.

    https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-supervised-mode

    Hope it can help.