[WHQL] DF - Reboot Restart with IO During (Reliability)

Question

A crash with exception code 0xC0000374 occurred in module "ntdll.dll" in process "HLKsysparse.exe" (pid:5300).
A crash with exception code 0xC0000374 occurred in module "ntdll.dll" in process "HLKsysparse.exe" (pid:6220).
A crash with exception code 0xC0000374 occurred in module "ntdll.dll" in process "HLKsysparse.exe" (pid:5376).

I don't know what happened,
I need assistance.

Answer 1

Hi @Ofilm-WHQL

The error code 0xc0000374 indicates a heap corruption - like Mukhtar said earlier, you will need to collect a crash dump and debug it to figure out what code is causing the heap corruption - also, you can use gflags/app-verifier to enable page-heap which will ease debugging of heap corruption. If you do not know how to enable page-heap/collect a crash dump/debug it, you should open a case with Microsoft support support, and they can guide you through it.

Support ticket guide: https://learn.microsoft.com/en-us/services-hub/unified/support/open-support-requests

Hope this helps with your query,

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