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Teams call dropping

IBN 4,511 Reputation points
2022-02-22T20:49:00.697+00:00

Hello Teams Community,

Please i need your help on this.

All the users in TEP are complaining that their Teams calls and meetings are dropping.

Does anyone have any ide why the Teams calls and meetings are dropping.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Yuki Sun-MSFT 41,456 Reputation points Moderator
    2022-02-23T06:42:33.7+00:00

    Hi @IBN ,

    Besides, based on my experience, Teams call dropping issue is often found to be related to unstable network.

    And for your situation, I'd recommend setting up the Microsoft Call Quality Dashboard (CQD) to help monitor call and meeting quality at an org-wide level. You can also trying to implement Quality of Service (QoS) to help prioritize important network traffic. For more information, hopefully you can find the document below helpful:
    Monitor and improve call quality for Microsoft Teams

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