Azure B2C Forgot Password & Custom HTML templates

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Azure B2C Forgot Password & Custom HTML templates

skhsjdksjdn-6642 41

In the forgot password page where the user sets the new password (last step), its being reverted to the MS templates instead of custom HTML templates. The custom template works all the way till that last step even for the forgot password flow (Send email, MFA code validation). Are there any logs on what is happening for it? Is there any documentation for it? We are using "UserFlows" for B2C. Login custom HTML template works fine and it is the same template for login/forgot password flows. It was developed using "selfAsserted.html". We are using only sign In and reset password flows.

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AmanpreetSingh-MSFT 56,866 Moderator

@Edenred-6642 • Thank you for reaching out.

I understood that you are using custom page for password reset but during the process when you move to then next page (change password page), you do not get the customized page.

As Password Reset User Flow in Azure AD B2C is a two-step process, you need to do the page customize for the pages used at both steps. So you need to set the custom page for both Forgot password page as well as the Change password page. If you set only the Forgot password page, only the first page is customized but the change password page at the next step will be the default page. This is why you need to set both the pages, as highlighted below:

I have tested it out with the below page (Forgot password and Change password page) and it worked for me. You can view the page source for reference.

https://moviesdiag132.blob.core.windows.net/b2c/ResetPwd.html

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skhsjdksjdn-6642 41 Reputation points

2022-02-25T14:01:31.037+00:00

Thank you @AmanpreetSingh-MSFT for responding to my question. Was wondering why it is called "Forgot Password Page" then (or) what's the purpose of that "Forgot Password Page"? In the first page, I'm not setting the password or changing the password any where. Also, I had to enable custom page option for the forgot/change password pages in the "signIn" flow to make it work. Not really sure why it is like that. Can you explain?
AmanpreetSingh-MSFT 56,866 Reputation points Moderator

2022-02-28T13:16:52.543+00:00

@Edenred-6642 · If you have enabled Self-Service Password Reset in the properties of the Signup/Signin user flow, you need to enable custom page option for the forgot/change password pages in that user flow as it doesn't redirect you to a separate Password Reset user flow.

When you use Password reset policy (legacy), you don't need to enable the custom page in Signup/Signin user flow as you utilize a separate Password Reset user flow in that case, which you need to update.

Why I think it is called a "Forgot Password Page" is because the Password Reset user flow or Self-Service Password Reset option of Signup/Sign-in user flow lands you on this page which leads you to change the password page after email verification.

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skhsjdksjdn-6642 41 Reputation points

2022-02-28T20:31:59.05+00:00

It looks like it works for signup/signin flow properly. Anyways, it works by enabling custom page option for signIn and resetPassword flows.

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Azure B2C Forgot Password & Custom HTML templates

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