I can't login in VM after it's created it

Question

I can't login in VM after it's created it

Nicky F Chistensen 1

Today I create a VM in Azure. Just after create I setup the IP for only can access from my active connection like the recommendation about using RDS.

Then I can't login using my username and password, and I am sure this sis correct.
Also I try to reset the credentials and get error.

Then contact with support and we try all this steps (again)

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection
https://stackoverflow.com/questions/22774658/connect-azure-rdp-the-logon-attempt-failed
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/reset-network-interface

But still can't access

Same day, just before I can setup and access correctly a blob storage and Azure SQL Database.

Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator

2022-02-27T08:34:52.86+00:00

Hi @Nicky F Chistensen ,

which error message do you get?

I am aware of two different issues: "Wrong credentials" and "VM can't be found". The reasons for this issue are different, so the exact error message might be helpful.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

2 answers

Your answer

Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator

2022-02-27T08:34:52.86+00:00

Hi @Nicky F Chistensen ,

which error message do you get?

I am aware of two different issues: "Wrong credentials" and "VM can't be found". The reasons for this issue are different, so the exact error message might be helpful.

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

Answer 1

Nicky F Chistensen 1

Hi. Wrong credentials is not possible because I wrote the credentials and then copy and paste in the Azure while I am creating the VM. And also I already try to reset the credentials and is getting error.

I attach here now the screenshot I took while I am chatting with support. Also in the screenshot you can see the notifications just when i create the server and trying to reset password.

Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator

2022-02-27T08:55:48.517+00:00

Hi @Nicky F Chistensen ,

this looks like the network connection could be established but something with the authentication doesn't work properly.

This is your only VM in Azure? Or do you have another VM in Azure and RDP is working fine with this VM?
Which OS you are running in your affected VM?
Which RDP Client are you using? I would recommend MSTSC.exe for the troubleshooting.
Any chance to deploy another small VM just for testing?

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten
Nicky F Chistensen 1 Reputation point

2022-02-27T09:30:43.227+00:00

It's my first VM we are testing to move all our infrastructure to Azure.

I am using Windows 11 up to date and RDS from Windows 11.

I have my on premises servers with VM and no issues. Also we have other VM in GoDaddy and no issues.

I am thinking in deploy other VM, if you want i can test now.

Answer 2

Nicky F Chistensen 1

Hi. I deploy other VM but when select operating system select Windows 2019 Datacenter and all good. In the first time select a version Windows 2019 Azure Datacenter.

Noy I already stop the VM fail and I will delete because no need.

You can check about that.

Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator

2022-02-27T09:51:01.683+00:00

Hi @Nicky F Chistensen ,

a Windows Server 2019 Datacenter Gen2 would be ok.

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten

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I can't login in VM after it's created it

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