User getting 8018002 error when trying to register device to company. Office support says its Azure problem.

Reenst Lesemann 116 Reputation points


In Windows 10>Settings>Account>Access Work> Connect, device registration fails and returns 80180002 error. Activating Office 365 desktop apps returns same error.

Problem started after Bios settings reset request from Dell Support for unrelated battery issue.

MS Office support ticket opened and closed as they say issue is with Azure.

PC reset and computer renamed but that did not resolve problem.

Azure Active Directory
Azure Active Directory
An Azure enterprise identity service that provides single sign-on and multi-factor authentication.
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Accepted answer
  1. Reenst Lesemann 116 Reputation points

    I'll answer my own question. The problem was that the addition of InTune to Azure causes mobility settings to be turned to incorrect setting. Without a subscription to InTune, there is no way to fix this. Had to do free premium trial to be able to assign license and change MDM and MAM settings to 'None'. Image shows correct settings.


    4 people found this answer helpful.

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  1. Tasneem-MBA Jamali 6 Reputation points


    how did u do that? I am setting up a laptop for my organization, and by adding the work email am getting this message.
    How do I go about this?

    1 person found this answer helpful.

  2. Justin Carlson 5 Reputation points

    OK this happened to us as well. turns out when we signed up for 365 we got a trial of intune and then it was still setup after the trial but could not manage.

    went to the o365 admin > Azure admin > Clicked on Azure AD in the left pane > scroll down to mobility (MDM and MAM) > clicked on both apps and then clicked delete. intune icon is still there but disabled now.

    all our devices now add normally without having to unclick the "add my device" checkbox.

    1 person found this answer helpful.

  3. Greg Bishop 1 Reputation point

    This is also happening for me, but my organization has it so I can't change those settings. So I'm screwed I guess?


  4. Chen Xunlin 0 Reputation points

    Hi Guy, this may help!!!

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