User getting 8018002 error when trying to register device to company. Office support says its Azure problem.

Question

In Windows 10>Settings>Account>Access Work> Connect, device registration fails and returns 80180002 error. Activating Office 365 desktop apps returns same error.

Problem started after Bios settings reset request from Dell Support for unrelated battery issue.

MS Office support ticket opened and closed as they say issue is with Azure.

PC reset and computer renamed but that did not resolve problem.

Answer 1

I'll answer my own question. The problem was that the addition of InTune to Azure causes mobility settings to be turned to incorrect setting. Without a subscription to InTune, there is no way to fix this. Had to do free premium trial to be able to assign license and change MDM and MAM settings to 'None'. Image shows correct settings.

Answer 2

There is a way to fix this. Create a Dynamic User group and in Dynamic membership rules, use the assignedPlans property reference the servicePlanID of the Intune plan that is included in the user's subscription that includes Intune A or Intune B. Change the MDM AutoEnrollment MDM User scope from All to Some and select the new Dynamic group you created. (user.assignedPlans -any (assignedPlan.servicePlanID -eq "ServicePlanID" -and assignedPlan.capabilityStatus -eq "Enabled")) You can locate the ServicePlanID by connecting to AzureAD PowerShell: Enter the below command: Get-AzureADSubscribedSku Locate the ObjectID of the plan that includes Intune, run the below command Get-AzureADSubscribedSku -objectid <ObjectID> | select -expand serviceplans Locate INTUNE_A or INTUNE_B, copy the ServicePlanID and use it Dynamic membership rules query to create the group.

Answer 3

This is also happening for me, but my organization has it so I can't change those settings. So I'm screwed I guess?

-G

Answer 4

Hi Guy, this may help!!!

Answer 5

Please assist