This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 12%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Hello Teams Community,
Please i need your help on this issue.
Direct Routing is used. A user setup in Teams for Calling but he can't make calls.
We don't see anything hitting the SBC's.
Incoming calls work very fine. Keep Alive (OPTIONS) works fine
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Hi @IBN ,
I am writing to see how everything is going on with this thread. Please let us know if the provided suggestion is helpful or if you need any further assistance.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 40%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Hi @IBN
I had this issue a few days ago. Check the users policies. Make sure that they have a dial plan and voice route applied. Assuming you using direct routing.
Also make sure that the user is enabled for enterprise voice.
Inbound is working as the number is assigned to the user and the telco will send it to teams and teams will route to the user. If the user does not have a route outbound it wont be able to route the call.
Regards,
T
Hi @IBN ,
Does this issue only affect the particular user?
Can the user see the dial pad on the Calls tab in Teams?
Is there any error message when this occurs?
If it occurs to the specific user, please go through the troubleshooting steps mentioned in the link below and see if it can help:
Some users are unable to make calls
If no users can make outgoing calls, please first make sure direct routing has been configured properly. Then it''s suggested to check the possible causes and solutions listed in the following link and check how it goes:
No users are able to make calls
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.