Universal Print "We can't reach the service at the moment. Please try again later."

Question

Hello,

I am trying to configure Universal Print however when in Azure portal, I clicked on Universal Print - Printers, I got this error "We can't reach the service at the moment. Please try again later." Please advise,
thanks

Answer 1

Hi，

Thank you for posting your issue to Microsoft Q&A forum.

For your problem, I suggest that you could check below:

1. Verify that the Admin's user account is assigned the Global Administrator or the Printer Administrator role in Azure Active Directory.
2. Verify that the Admin's user account is assigned a license that contains a Universal Print license.
3. Check to see that you are not experiencing any network issues accessing the Azure portal.
4. If all above have no problem, please open a Support case via the Azure Support portal.

For more troubleshooting instructions, please kindly refer to below article:
Universal Print troubleshooting guide

Best regards,

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