Universal Print "We can't reach the service at the moment. Please try again later."

Rohn Tran 1 Reputation point
2022-03-10T01:44:23.613+00:00

Hello,

I am trying to configure Universal Print however when in Azure portal, I clicked on Universal Print - Printers, I got this error "We can't reach the service at the moment. Please try again later." Please advise,
thanks

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,696 Reputation points Microsoft Vendor
    2022-03-21T03:34:52.36+00:00

    Hi,

    Thank you for posting your issue to Microsoft Q&A forum.

    For your problem, I suggest that you could check below:

    1. Verify that the Admin's user account is assigned the Global Administrator or the Printer Administrator role in Azure Active Directory.
    2. Verify that the Admin's user account is assigned a license that contains a Universal Print license.
    3. Check to see that you are not experiencing any network issues accessing the Azure portal.
    4. If all above have no problem, please open a Support case via the Azure Support portal.

    For more troubleshooting instructions, please kindly refer to below article:
    Universal Print troubleshooting guide

    Best regards,

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