Windows 11 Explorer crashing frequently when taskbar is on multiple monitors

James Edmonds 811 Reputation points
2022-03-16T23:27:06.24+00:00

Hi,

Anyone else have issues in Windows 11 with explorer repeatedly and frequently crashing when their taskbar is set to display on multiple monitors?

On a Dell Latitude 5510. Drivers are all up to date.
Going to try sfc and dism etc. but this is driving me insane!

Many thanks
James

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 39,461 Reputation points
    2022-03-17T09:35:50.287+00:00

    Hello @James Edmonds

    First of all I would recommend to ensure the health of the system you can perform the next actions:

    Last but not list, there are couple of isolated issues regarding specific laptops:

    • DPI Scaling is different between displays (for instance 100% on the laptop and 125% on the monitor). You can try to set the same DPI scaling to see if it stops the crashes
    • There has been reported an AC controller issue for some specific brands. You may want to check if all your BIOS, Firmware and drivers are fully updated (not only Display drivers). One quick test or workaround would be:
      go to Device Manager -> Batteries -> right click on "Microsoft ACPI-Compliant Control Method Battery" -> click Disable.
      The battery tray icon will disappear and explorer will no longer enter the crash loop (you can re-enable changing the setting to Enable to bring back the icon)

    Hope this helps with your query,

    ------------

    --If the reply is helpful, please Upvote and Accept as answer--


  2. James Edmonds 811 Reputation points
    2022-07-29T21:37:49.95+00:00

    Anyone been able to report to Microsoft or found any more permanent solution to this?

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  3. Jay Cady 1 Reputation point
    2022-08-01T16:52:31.017+00:00

    This isn't at all a fix, but switching from DisplayPort to HDMI on my monitor seems to have improved the problem.

    EDIT: My mistake, the issue is still present even after switching to HDMI.


  4. James Edmonds 811 Reputation points
    2022-09-29T10:21:26.103+00:00

    Well, even with the 22H2 update installed, I still seem to have this issue.
    Explorer crashed twice in quick succession immediately after login after completing this update.

    I'll monitor to see if it persists, but not feeling confident.

    James


  5. Dave Wiberg 1 Reputation point
    2023-01-05T08:52:14.173+00:00

    My windows file explorer still crashes every time I try to open it from the taskbar icon (yes I am using multiple displays).

    However, if I use the 'windows key + e' combination to open file explorer, it works fine. So, my workaround has been to only use 'windows+e'. Other programs work fine from the taskbar.

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