How do you stop Teams putting all users on hold when accessing documents?

Question

Today an issue has appeared which seems to be effecting our whole Organisation. When we are in a teams meeting and sharing a screen, if you click on an action button in an app (like powerpoint / Excel etc) then teams puts each other on hold and tells you the other person did it when we didnt!

How do we stop this happening, It appears to be a newly introduced bug!

Answer 1

Hi @Tai Saxty ,

Great to know that it works now and thanks for sharing the update here.

By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

[How do you stop Teams putting all users on hold when accessing documents?]

Issue Symptom:
When we are in a teams meeting and sharing a screen, if you click on an action button in an app (like powerpoint / Excel etc) then teams puts each other on hold and tells you the other person did it when we didnt!

Current status:
Issue stopped to occur since the update on Tuesday, so it looks like the latest update has cleared this issue.

You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!

Answer 2

Hi @Yuki Sun-MSFT

No this was on Monday 28th, and since the Update on Tuesday I have not seen this occur again. I have asked my team and they haven't seen it either since the update so it looks like the latest update has cleared this issue. This can be closed now.

Thank you for checking in!

Tai