Allow user's to use their work email address to reset password

Question

Allow user's to use their work email address to reset password

Nikhil Khatri 1

Hello,
I want to allow users my domain to reset their password by using the same email address of the account

JamesTran-MSFT 34,226 Reputation points Microsoft Employee

2022-04-01T16:19:44.667+00:00

@Nikhil Khatri
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

JamesTran-MSFT 34,226 Reputation points Microsoft Employee

2022-04-01T16:19:44.667+00:00

@Nikhil Khatri
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

Answer 1

Carlos Solís Salazar 15,171

Hi @Nikhil Khatri

Thank you for asking this question on the **Microsoft Q&A Platform. **

You should activate the Azure Active Directory self-service password reset

In this link you can find a complete tutorial to do that configuration https://learn.microsoft.com/en-us/azure/active-directory/authentication/tutorial-enable-sspr

Hope this helps,
Carlos Solís Salazar

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Nikhil Khatri 1 Reputation point

2022-03-29T12:41:14.887+00:00

I have already enabled self-service password reset for all the users, but when they are using their work email address of the same domain
They are receiving an error that you can't use your work or school email address to reset your password
Carlos Solís Salazar 15,171 Reputation points

2022-03-29T15:20:58.777+00:00

@Nikhil Khatri , Can you share the error screenshot?

What licenses do your users have on MS365?

Getting that information may help you (and me) to understand the current situation.

Carlos Solís Salazar

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Nikhil Khatri 1 Reputation point

2022-03-30T05:23:25.667+00:00

Hello @Carlos Solís Salazar ,
Please find attached screenshot of the error I am getting

This issue is not related to users with different licenses, They are not able to add their default email address as a password reset option
Carlos Solís Salazar 15,171 Reputation points

2022-03-30T09:53:44.223+00:00

@Nikhil Khatri , thank you for sharing the screenshot.

According to the image that the image you share, you are trying to use the same email address that belongs to the account.

You cannot do that.

It must be an email account who does not depend on the account (Ex. a Gmail, Outlook, Yahoo are usually the best options)

Hope this helps,
Carlos Solís Salazar

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Accept Answer and Upvote, if any of the above helped, this thread can help others in the community looking for remediation for similar issues.

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Nikhil Khatri 1 Reputation point

2022-03-30T10:00:10.377+00:00

Yes i am using the same email address
It's an Gmail a/c only, we are using mail server of Gmail, so want to use the same email address to reset the Microsoft account password
Carlos Solís Salazar 15,171 Reputation points

2022-03-31T18:56:49.353+00:00

@Nikhil Khatri ,

Unfortunately, you cannot do that

The email MUST be different that the email account.

Hope this helps,
Carlos Solís Salazar

----------

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Answer 2

@Nikhil Khatri
Thank you for your time and patience throughout this issue!

From the screenshots you provided, the Security Info page is used for MFA and during SSPR, which is why You cannot use the email you sign in with. As mentioned in the SSPR Prerequisites - SSPR only works for cloud users in Azure AD, so Microsoft Accounts or personal email addresses (yahoo, gmail, etc.) won’t work on the https://aka.ms/sspr page. For more info.

In order for your Gmail users to reset their passwords, they'll need to go to the source of authority which would be Gmail/Goggle. For more info.

How does the password reset process work?

If you'd like the ability for SSPR to accept personal accounts, I'd leverage our User Voice forum and create a feature request, so our engineering team can look into implementing this. I'll also create an internal feature request, so our engineering team can be aware of this as well.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Allow user's to use their work email address to reset password

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