Multiple Outlook Display issues

IT Manager (MR. SCAFFOLD) 1 Reputation point
2022-03-29T21:46:57.253+00:00

Let me tick these off First;

All latest windows/Office/Video Drivers installed

Happens on, laptops, desktops, of multiple models (mostly Lenovo)

ALL computers with multiple monitors, some on docking stations, some not

More Likely on Laptops @ Remote offices

Have uninstalled/reinstalled office

The Setup:

On premise Exchange 2019 CU11 March 2022 (issue was there before CU11)

Server 2019 Windows Domain, Hyper-V

Microsoft® Outlook® for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20118) 32-bit

SD-WAN across the Country (Australia)

Outlook in NON-Cached Mode (cached mode NOT an option too much data in our Calendars)

NOTES:

More likely at our main remote site. I have personally had it a few times at our head office where the Exchange Server is hosted.

While Closing outlook & re-opening outlook fixes the issue, this is not practical when it is happening 10+ times a day.

Issues Include:

Email:

While typing an email the whole text area goes white, then the Ribbon, menus, even the X close /minimize/maximize buttons looks all blank.

If you DO click where the close button should be it will close, just as if you keep typing it is typing. (Ctrl + S) saves it to drafts

Similar thing can also happen just in the main Outlook window without typing an email

Calendar:

Switching to a different calendar (we have many), when you click on, for example, Tuesday 8am, and Tuesday 9am Highlights

Scrolling up and down using the scroll bar moved, but the screen/calendar items do NOT

minimizing and maximizing Fixes this.

Solutions on the Web:

I have found talk of this issue, or similar, going back to office 2013 at least.

1:

This seems to work (in one instance, need more users to test this with)

However, this makes the fonts blurry & Outlook a horrible experience.
188131-outlook-issue-fix-01.png

2:

Many say to "Disable hardware Graphics acceleration"

However this option has been removed from Outlook in the latest Versions.

188070-outlook-issue-fix-02.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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1 answer

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  1. Robert Sparnaaij [MVP] 1,811 Reputation points MVP
    2022-03-30T00:39:15.043+00:00

    Do these devices perhaps contain multiple Display Adapters?

    Make sure all drivers are up-to-date and also try to enforce either GPU and see if there is a difference in behavior.

    Windows 11
    Start-> Settings-> System-> Display-> section: Related Settings-> Graphics

    Windows 10
    Start-> Settings-> System-> Display-> section: Multiple displays-> Graphics settings

    For additional info and solutions see; Where did it go? Disable Hardware Graphics Acceleration