Outlook Contacts Stalled Transfer Task

Huw Werrett 1 Reputation point

I have attempted to transfer 3,000 (copy and paste) Outlook Contacts from one Contacts folder to another.
This attempt has resulted in an Outlook Not Responding message and a spinning wheel of death with a Loading message adjacent to it which cannot be ended.
I have attempted to stop the transaction by using CTRL ALT DELETE as well as shutting down the computer, all to no avail.
I am able to access email and calendar but not Contacts.
What do I need to do to stop this task?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 17,811 Reputation points Microsoft Vendor

    Hi @Huw Werrett

    Welcome to our forum!

    As far as I know, when you delete or move a large number of messages at once, Outlook can appear to freeze, but really, it's working behind the scenes. Check the status bar at the bottom of the screen. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again.

    If Outlook stuck at processing, try to use the Task Manager to force quit Outlook, follow the steps.

    1. Open the Task Manager by pressing CTRL+SHIFT+ESC keys at the same time.
    2. Right-click Outlook and in the new window that opens, click End task to force-quit Microsoft Outlook

    Besides, Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly. To install the latest Windows and Office updates, see Install Office updates.

    If the issue continues, try creating a new profile and connect your account to see if it makes difference.
    To create a new profile: Go to Control Panel > Mail > Show Profiles > Add

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