Hi @Vanessa Vitale
I'm glad to hear you solve the problem,if you have any issue about SharePoint, you are welcome to raise a ticket in this forum.
By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:
[Sharepoint Word Document Links]
We have word documents within Sharepoint with multiple hyperlinks that would normally take the user to external websites or internal documents within Sharepoint. We have just moved all of these word documents onto a Sharepoint site and now the users with "read" access to Sharepoint are unable to access these links. There is no way for them to click on the link to take them to the other document or to the website that is linked.
In the view only mode there is a button at the top that says Accessibility Mode, once select it the internal links on of the word document could be clicked on and the either other document or external site was accessible.
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