Drag and drop file from windows explorer to outlook email not working

hsandberg go-act.com 26 Reputation points
2022-04-12T19:47:48.337+00:00

When I try to drag and drop a file from Windows Explorer into an email message in Outlook, it won't attach. This only became a problem after we had to update our email through GoDaddy to the Microsoft 365 new email settings. Any assistance would be greatly appreciated. Thank you.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Faery Fu-MSFT 17,811 Reputation points Microsoft Vendor
    2022-04-13T02:44:08.733+00:00

    Hi @hsandberg go-act.com ,

    Welcome to our forum!

    According to my search, I found a thread with similar issue.

    To fix it, make sure that the Outlook window is active, and press the ESC key several times. After that, you should be able to use the drag & drop feature again.

    Besides, this might also happen if certain Outlook folders are corrupted which causes the problem with drag & drop.

    • Close your Outlook.
      • Launch the Run command
      • Type the following command: outlook.exe /resetfolders and click OK to execute it. This should repair the default Outlook folders and restore the drag & drop capability.

    Restart the PC after this and see if this helps you out.


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  1. Antony Klaeboe 0 Reputation points
    2023-05-08T11:34:46.84+00:00

    It does not work.

    "Det går inte att hitta filen outlook.exe/resetfolders. Kontrollera att du angav rätt namn och försök igen."

    "Det går inte att hitta filen outlook.exe /resetfolders. Kontrollera att du angav rätt namn och försök igen."

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