Only people with access to this org can join its meetings when joining with an account that is not work or school

Jon Mercer 1,026 Reputation points
2022-04-14T20:15:29.333+00:00

We have people that we send Teams meeting join requests that are outside of the company. If they join the meeting with their work or school domain account, it works fine. If they join with their gmail, hotmail, or such, it fails saying Only people with access to the org can join its meetings.

Allow anonymous people to join the meeting is enabled.

193255-image.png

I tested it with my hotmail.com and school account. It worked fine with my school account, though I had to let myself into the meeting from the lobby. When I switched to using my hotmail account, it gave the above error.

We would like to be able to use Teams to interview and doing welcome to the company for new remote employees before they get their hardware, but currently unable to even though from what I have seen from multiple documents it should work with the allow anonymous guests enabled, so having to use Zoom.

Could there be something I am missing that is not allowing people that don't have work or school accounts to join meetings?

Microsoft Teams | Microsoft Teams for business | Other
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Accepted answer
  1. Yuki Sun-MSFT 41,376 Reputation points Moderator
    2022-04-20T06:56:33.883+00:00

    There is two area's that has to be enabled to allow anonymous guests. One is under Participants and Guests, and there is also another one under Meetings Settings, which I was sure was on before, but it wasn't.

    Thanks @Jon Mercer for the share!

    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    [Only people with access to this org can join its meetings when joining with an account that is not work or school]

    Issue Symptom:
    We have people that we send Teams meeting join requests that are outside of the company. If they join the meeting with their work or school domain account, it works fine. If they join with their gmail, hotmail, or such, it fails saying "Only people with access to the org can join its meetings". "Allow anonymous people to join the meeting" is enabled in Meeting policy.

    Solution:
    There is two area's that has to be enabled to allow anonymous guests. One is under Participants and Guests, and there is also another one under Meetings Settings.

    • Meeting policies:
      194515-1.jpg
    • Meeting settings:
      194584-2.jpg

    You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!

    1 person found this answer helpful.
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  1. Abdulhamed Elfsatwi 26 Reputation points
    2022-07-24T08:24:11.85+00:00

    The answers and MS recommendation confused me,
    224131-msss.jpg

    then you will get this

    223999-msteams.jpg

    1 person found this answer helpful.

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