Teams App crashes

IBN 4,376 Reputation points
2022-04-20T09:06:02.303+00:00

Hello Teams Community,

Please I need your help on this.

I have a user who reported this issue to us.

Their teams crashed during mid-call. This was after the Teams camera wasn’t working.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. JimmyYang-MSFT 50,356 Reputation points Microsoft Vendor
    2022-04-21T02:29:13.253+00:00

    Hi @IBN

    Does this issue persist all the time?

    Are there any error messages when Teams app crashes?

    To exclude the client issue. it firstly recommends you try to use Teams web client to see if this issue can be reproduced. If there is no issue in Teams web client, then try to follow these steps to clear your client cache file and restart it:

    https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows


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