Teams work and school Stuck at "Loading" on Windows 11 Computers

Michael Adams 306

I have several Windows 11 computers in which the Teams app gets stuck with the message "Loading" when starting up. It seems this issue started when they broke Teams up into two different apps, the home user one, and the "work and school" versions. If doesn't do it on every Windows 11 computers, but I would say nearly half of them.

I have done the following to diagnose:

1) Deleted all Teams applications.
2) Deleted all Teams folders left over in C:\Users{users}\AppData\Roaming, Appdata\Roaming\Microsoft, and \Appdata\Local\Microsoft folders.
3) Run Online Repair for Office 365.
4) Reinstalled Teams.

This procedure fixed the issue on one computer, but did nothing for others. If anyone has any ideas, I would appreciate it.

JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor

2022-04-22T07:45:49.42+00:00

Hi @Michael Adams

Do you mean Teams will get stuck when running two client(home and work) in Windows 11?

Are there any error messages when this issue occurred?

To exclude the third-party application influence, it recommends you do a clean boot and restart Teams client to see if it can be fixed.
Michael Adams 306 Reputation points

2022-04-25T16:16:10.98+00:00

Yes, the Microsoft Teams client.

The startup screen where it says "Starting Microsoft Teams" is where it hangs. It never starts up.

I had to uninstall and reinstall it. It is working again, although not sure for how long. I'll try the clean boot next time it happens.

Thanks!
JimmyYang-MSFT 48,871 Reputation points Microsoft Vendor

2022-04-28T09:54:21.87+00:00

@Michael Adams

You're welcome. If you have any further question on this issue, please feel free to contact with us!
Javier Chávez 6 Reputation points

2022-04-30T23:07:49.56+00:00

I have the same problem. I have tried the same without permanent resaults.
A M L 16 Reputation points

2022-05-09T09:14:39.747+00:00

I got the same issue on Windows 11 (arm).

Uninstalling all team versions (app and work/school) didn't resovle the issue.
Hughes, Chris 11 Reputation points

2022-05-12T18:01:42.167+00:00

We are seeing the same issue with our users. Teams will not load after being updated on Windows 11. Teams hangs on the Loading Microsoft Teams startup screen after login and the registry setting for "com.squirrel.Teams.Teams" under HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run is deleted. Quitting the hung Teams screen from the notification screen icon and restarting Teams using the shortcut also results in it being hung up on the start screen. While Teams isn't running, manually adding back the "com.squirrel.Teams.Teams" registry setting, even if it has no value, allows Teams to start properly again using the shortcut and it appears to work normally afterwards. We are seeing this for all of our users running Windows 11.
Chris 1 Reputation point

2022-08-02T14:59:17.143+00:00

I also had this on a client's computer that had upgraded to Windows 11. The issue was the existance of a teams install that came WITH win 11 that apparently randomly decided to interfere with Teams Work and School launching. Removed the teams from the OS (it had a white square in the icon) and the desired Teams started working.
Yet another reason why we tell clients to not touch windows 11.
Isaiah1565 1 Reputation point

2022-08-17T04:47:38.727+00:00

Hi, could you share the method which worked for you? Because I have applied all the below tips and methods on the laptop of tampa real estate market. But its still showing the issue. And their alot of work is pending. Kindly share the procedure through which you have fixed your issue. I will be thankfull.
Waruna Bandara 41 Reputation points

2022-09-27T17:37:54.55+00:00

This worked for me

1) Close the opened Teams processes from the taskbar (by right Clicking on Icon) or from the Task manager.
2) Delete everything in "%appdata%\Microsoft\Teams"
3) Open Teams

Cheers!
Waruna Bandara 41 Reputation points

2022-09-27T17:54:33.887+00:00

This worked for me, simple and easy

1) Close the opened Teams processes from the taskbar (by right Clicking on Icon) or from the Task manager.
2) Delete everything in "%appdata%\Microsoft\Teams"
3) Open Teams

Cheers!
Randi Sevilla 1 Reputation point

2022-10-23T02:05:47.137+00:00

This Tip Solve the issue for me, Just add a Binary Value on registry Editor at the Location the post says and name it as stated.
Frederik Van Goolen 0 Reputation points

2023-03-14T14:42:52.87+00:00

This worked for me as well (Windows 10). Teams was stuck at the login screen after a forced shutdown of my laptop. After you have deleted the mentioned folder Teams needs to be reinstalled using the standard Windows installation. Afterwards the problem was solved.
Peter Addison 0 Reputation points

2023-10-10T01:08:38.1666667+00:00

I had this problem. I went to 'apps and features' found the Teams app. Clicked the 3 dots on the right and chose "advanced options." Scrolled down, clicked "Terminate" to make sure it wasn't half running. Then I clicked "reset" and "repair" and Teams was then able to start fully.

7 answers

James Farrow-Couldrey 0 Reputation points

2023-06-01T12:52:15.87+00:00

this has probably already been covered, But - this issue can sometimes happen on a corrupt roaming profile.

so if you apply the %appdata% fix, when you next log in the same issue applies.

you would need to fix the corrupt profile first then apply these fixes.

In win10/11 there is a teams machine wide installer that used to conflict with other teams installations.
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Michel Samia 6 Reputation points

2024-01-16T08:23:32.15+00:00

I went to %AppData%\Local\Microsoft\Teams and ran Update.exe and after it finished, my MS Teams started to work again.
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