I have a client from whom I am unable to open any of their word docs from anyone in their office. I get an error that says "Word experienced an error. Try these suggestions" etc. I am working on a Surface Pro with Windows 10 and updated Office suite software.
I have tried all the workarounds I can find suggested here ie: I have changed the name (it is not too long). I have more than enough room on my hard drive. I have tried "open and repair". I am updated. No dice.
It opens on my iphone as a preview, and it opens in the Pages app on my iphone. Other folks in my office with the same laptop configuration can open it, AND if I forward it to myself (no changes, just a forward), then it opens. Maybe it's an outlook issue?