Changed phone number and can't enter the security code now for my outlook email

J D 1 Reputation point
2022-04-25T15:28:25.497+00:00

I tried recovering it but it gets denied... do I have any other options? I need the phone number removed.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 17,381 Reputation points Microsoft Vendor
    2022-04-26T06:19:02.84+00:00

    Hi @J D ,

    Can you log in to your outlook account now?

    If you’d like to reset your password When you can’t sign in to your Microsoft account.

    If you want to change the phone number that you use for verification
    Sign in with your Microsoft account to Security.
    Select Advanced security options, Under Ways to prove who you are, find the phone number you wish to change in your list of registered authentication methods, expand the section, and select Remove.
    196350-advanced.png
    196317-remove.jpg

    You can also trun off two-step verification under Additional Security.
    196407-off.jpg
    Hope this can help you!


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