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DylanFrampton-4650 avatar image
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DylanFrampton-4650 asked Gazer022-9622 answered

PC Health says my CPU isn't supported but...

196753-screenshot-4.pngI checked PC Health to upgrade to Windows 11 and everything is good except CPU... on the list shows it is supported.. Athlon 3000G.

Photo attached... is this a glitch/bug? 196677-screenshot-3.png


windows-11
screenshot-3.png (149.6 KiB)
screenshot-4.png (212.7 KiB)
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cooldadtx answered
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Docs-4663 avatar image
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Docs-4663 answered

Error messages unfortunately can be both vague and incorrect.

For example, end users using Windows 10, at times during an update / upgrade got an error message that the computer was not capable of running Windows 10.


If your willing to perform trial and error testing I'd like you to see whether this is the case.


1) Make a free backup image:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)


2) Upgrade to Windows 11 bypassing the CPU requirements


3) Perform an in place upgrade repair

a) run the compatibility checker > post images or a share link displaying the results

b) perform an in place upgrade repair > post images of any error messages or codes


4) When you've completed the testing select the go back or continue using Windows 11


At any time you can restore an image and return to Windows 10.


If you're willing to perform the testing some links can be posted into this thread.


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Reza-Ameri avatar image
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Reza-Ameri answered

Try open start and search for feedback and open the Feedback Hub app and report this issue.
Check the Windows Update and check what is the status of Windows 11 Upgrade?
Does it show your device as not compatible or compatible?
In this case, you have to submit feedback and wait.


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Gazer022-9622 avatar image
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Gazer022-9622 answered


Windows 11 Needs at least Picasso microarchitectures succeeding Raven Ridge

for box version of athlon 3000g
YD3000C6FBBOX the one (I have is Raven Ridge)
YD3000C6FHBOX is the Picasso

for Tray Version
YD3000C6M2OFB = Raven Ridge
YD3000C6M2OFH = Picasso

(FB) = Raven Ridge
(FH) = Picasso

More info https://linustechtips.com/topic/1203110-raven-ridge-athlon-3000g/

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