FIDO2 can't display the PIN entry box on login screen

Question

FIDO2 can't display the PIN entry box on login screen

Amir Nuhic 6

I have a problem with the work of fido authentication with yubikey. When I insert the yubikey fido into USB, nothing appears. I did a little research and the problem started with update KB5008212.

The problem has not been resolved so far. Microsoft has released several preview patches, but none are applicable to my version of Windows 10 21H2: KB5007262, KB5009596. Is there any workaround to solve this, because the problem lasts about 4 months? Microsoft has not yet released official a patch that addresses this issue.

Shweta Mathur 15,066 Reputation points Microsoft Employee

2022-05-10T10:51:04.367+00:00

@Amir Nuhic ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Thanks,
Shweta

Shweta Mathur 15,066 Reputation points Microsoft Employee

2022-05-10T10:51:04.367+00:00

@Amir Nuhic ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

Thanks,
Shweta

Answer 1

Hi there,

You can check this is in Known issues and troubleshooting for hybrid FIDO2 security and then report this to the feedback app.

To collect data that helps troubleshoot issues with signing in to Windows or accessing on-premises resources from Windows 10 devices, complete the following steps:

Open the Feedback hub app. Make sure that your name is on the bottom left of the app, then select Create a new feedback item.

For the feedback item type, choose Problem.

Troubleshooting for hybrid deployments of FIDO2 security keys in Azure AD
https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-passwordless-troubleshoot

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--If the reply is helpful, please Upvote and Accept it as an answer–

Answer 2

Hedi Gardi 1

I have exactly the same problem here. The PIN entry box on login screen does not show up. Is someone know what the issue could be?

FIDO2 can't display the PIN entry box on login screen

2 answers

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