FIDO2 can't display the PIN entry box on login screen

Amir Nuhic 6 Reputation points
2022-04-27T06:45:51.277+00:00

I have a problem with the work of fido authentication with yubikey. When I insert the yubikey fido into USB, nothing appears. I did a little research and the problem started with update KB5008212.

The problem has not been resolved so far. Microsoft has released several preview patches, but none are applicable to my version of Windows 10 21H2: KB5007262, KB5009596. Is there any workaround to solve this, because the problem lasts about 4 months? Microsoft has not yet released official a patch that addresses this issue.

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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2 answers

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  1. Limitless Technology 39,506 Reputation points
    2022-04-28T16:31:56.03+00:00

    Hi there,

    You can check this is in Known issues and troubleshooting for hybrid FIDO2 security and then report this to the feedback app.

    To collect data that helps troubleshoot issues with signing in to Windows or accessing on-premises resources from Windows 10 devices, complete the following steps:

    Open the Feedback hub app. Make sure that your name is on the bottom left of the app, then select Create a new feedback item.

    For the feedback item type, choose Problem.

    Troubleshooting for hybrid deployments of FIDO2 security keys in Azure AD
    https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-authentication-passwordless-troubleshoot

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  2. Hedi Gardi 46 Reputation points
    2022-10-05T14:33:07.493+00:00

    I have exactly the same problem here. The PIN entry box on login screen does not show up. Is someone know what the issue could be?

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