A folder is accessible in SharePoint Online but not showing in OneDrive

ITGeek_82 566 Reputation points
2022-05-02T06:32:56.533+00:00

Hi guys,

A user has access to a folder in SharePoint Online.
However, when I et up OneDrive for that user one of the folder is not showing up in OneDrive.

198171-sharepoint-onedrive.jpg

I tried to re-set up OneDrive - didn't help.
I tried to run re-sync - didn't help.

If someone ever had this before please let me know how to sort it.

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
7,033 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
877 questions
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2 answers

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  1. Wendy Li_MSFT 1,706 Reputation points Microsoft Vendor
    2022-05-02T09:19:55.567+00:00

    @ITGeek_82 Before troubleshooting this issue, let's verify the following:

    1. Where is the folder from? A library of a SharePoint site or someone's OneDrive?
    2. Are there any sync errors displayed in OneDrive?
    3. Are the screenshots from the same user or a different user?
    4. What is displayed when browsing the folder on the SharePoint site?

    There is an article about finding lost files or folders in OneDrive, please check if it is helpful for you:
    https://support.microsoft.com/en-us/topic/0d929e0d-8682-4295-982b-4bd75a3daa01#ID0EBBH=OneDrive__for_Business

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  2. Wendy Li_MSFT 1,706 Reputation points Microsoft Vendor
    2022-05-05T09:13:13.44+00:00

    @ITGeek_82 Great to know that your issue has gone away and thanks for sharing the update here.

    By the way, since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others.". and according to the scenario introduced here: Answering your own questions on Microsoft Q&A, I would make a brief summary of this thread:

    [A folder is accessible in SharePoint Online but not showing in OneDrive]

    Issue Symptom:
    A user has access to a folder in SharePoint Online. However, when setting up OneDrive for that user, one of the folders is not showing up in OneDrive.

    Current status:
    This issue was self-resolved.

    You could click the "Accept Answer" button for this summary to close this thread, and this can make it easier for other community member's to see the useful information when reading this thread. Thanks for your understanding!