Microsoft Authenticator Unable to recover backup

Question

I contacted Microsoft support because I was having an issue changing the recovery account on my Microsoft Authenticator app. They told me to delete the app and reinstall it. After I did that, all my 2 factor authentication accounts I had setup on the app got deleted, and when I select restore from backup, I get the same error message I was getting when trying to change the recovery account.
When I go to backup, it says the backup is still saved to my iCloud account, but every time I delete the app and reinstall it, I get the same error message when I try to restore the backup.

Here is a screenshot of the error message.

Answer 1

Hi @Mateo Perez ,

Here is a quite similar situation. Hopefully, you will get more tips here.

https://learn.microsoft.com/en-us/answers/questions/839248/microsoft-authenticator-cannot-recover-my-backup.html