My main issue is : My mentor has made a group on teams and added me as guest. Now for joining this group do following-- login and enter code Ask for more information from organization Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error. "Unable to add the account: We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app." And also not able to check that I am blocked or not, because on clicking on blocked/unblocked users its showing error below { "shellProps": { "sessionId": "f54ab132cfea4d8a82e78a3726f5085e", "extName": "Microsoft_AAD_IAM", "contentName": "BlockedUsersBlade", "code": 404 }, "error": { "message": "Not found", "code": 404 }}

My account is Microsoft account and it's personal. And my mentor account is also Microsoft only because she is working at Microsoft as software engineer. I got invitation mail by my mentor to join the teams group made by her. In mail it's about "you have been added to a team in Microsoft teams" In this mail I clicked on "open Microsoft teams" In was on my mobile and Then it redirected me to chrome for login via google and accept that group is access the....after I accepted then it redirected me to teams app that I installed. There I wrote my Microsoft personal email and entered password and got login. In orgs there are 2, one is my personal and another one is Microsoft (guest) then I clicked on Microsoft guest then it's showing a code and written that open this "http://microsoft.com/devicelogin" When I open this link on my laptop and enter the code it Ask for more information from organization and Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error. "Unable to add the account: We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."

I really tried everything, even google authenticator...can you please tell me in a one-on-one call to what to do...can we please arrange a 5minutes quick call or meet for this, at your time when you will be free. My whatsApp number is +91 7412815570 and my email = bharat9001706106 @Stuff .com. please contact me sir, must needed help.

When I tried to find solution of this "Unable to add the account: We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app." It's saying that I am blocked at mfa user in azure...is it really this only? Or something else.

Unable to scan QR code in Microsoft authenticator app

Bharat Suthar 11

My main issue is : My mentor has made a group on teams and added me as guest. Now for joining this group do following--

login and enter code
Ask for more information from organization
Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
"Unable to add the account:
We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
And also not able to check that I am blocked or not, because on clicking on blocked/unblocked users its showing error below
{ "shellProps": { "sessionId": "f54ab132cfea4d8a82e78a3726f5085e", "extName": "Microsoft_AAD_IAM", "contentName": "BlockedUsersBlade", "code": 404 }, "error": { "message": "Not found", "code": 404 }}

risolis 8,701 Reputation points

2022-05-11T04:40:24.777+00:00

Hello @Bharat Suthar

Welcome to Microsoft Q&A community.

I might say that there could be several reason for this issue...

It could be that the admin for the Azure AD/Active directory server(on-premises) has a user conditional policy enabled. Also, that you have tried to many times to log in with no success so, you are being marked as high risk sign-in user.

If the admin is able to assist you by revoking your user session or re-register MFA and so on...

BR,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

8 answers

Bharat Suthar 11 Reputation points

2022-05-13T02:20:59.03+00:00

My account is Microsoft account and it's personal. And my mentor account is also Microsoft only because she is working at Microsoft as software engineer. I got invitation mail by my mentor to join the teams group made by her. In mail it's about "you have been added to a team in Microsoft teams" In this mail I clicked on "open Microsoft teams" In was on my mobile and Then it redirected me to chrome for login via google and accept that group is access the....after I accepted then it redirected me to teams app that I installed. There I wrote my Microsoft personal email and entered password and got login. In orgs there are 2, one is my personal and another one is Microsoft (guest) then I clicked on Microsoft guest then it's showing a code and written that open this "http://microsoft.com/devicelogin" When I open this link on my laptop and enter the code it Ask for more information from organization and Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
"Unable to add the account:
We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
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Newbie Jones 1,306 Reputation points

2022-05-13T11:48:24.787+00:00

Sorry, really can't tell what is going on here.

The "login via Google" is not quite making sense. What does Google have to do with the initial login. Is this just because the default browser on your mobile is Chrome?
Please make sure it really is your Microsoft account and not your Google account at this point.

Another troubleshooting step is to try this on a desktop device. Don't install Teams and select "continue with browser" when it tries to do so.
If you have a Windows device. Use Edge for this if at all possible. Make sure you are logged into Edge with the correct Microsoft account (your personal one).
This is how I connect to third parties teams sites, so that I don't have to change orgs in my main teams app.

It sounds like its the MFA element that is not being accepted. As mentioned, the tenant that the guest account is in (Microsoft's) can see the authentication attempts in real time and can tell a lot more about what is going on. Not sure your mentor will necessarily have that access to view those attempts though.

To rule out the push notifications element of the error. Try using Google authenticator again (which should default to standard OTP authentication). This will then prove the issue is with the activation code and account you are using.
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Bharat Suthar 11 Reputation points

2022-05-13T12:10:14.677+00:00

I really tried everything, even google authenticator...can you please tell me in a one-on-one call to what to do...can we please arrange a 5minutes quick call or meet for this, at your time when you will be free. My whatsApp number is +91 7412815570 and my email = bharat9001706106@Stuff .com. please contact me sir, must needed help.
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Newbie Jones 1,306 Reputation points

2022-05-13T12:24:00.397+00:00

Sorry, can't do that. I don't work for Microsoft, and I'm only giving troubleshooting steps for you to try.

I don't know what is causing this, as its usually a fairly straight forward process.

Sounds like you will need to contact your mentor and get them to support you through this process.
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Bharat Suthar 11 Reputation points

2022-05-13T12:31:00.837+00:00

When I tried to find solution of this
"Unable to add the account:
We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
It's saying that I am blocked at mfa user in azure...is it really this only? Or something else.
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risolis 8,701 Reputation points

2022-05-13T17:02:59.793+00:00

Hi,

As I mentioned to you at the beginning the issue is that the admin of the Azure AD might have a conditional user policy or you have tried to many times that you are considered as high risk sign-in users... So, this has to be done be the person in charge.

BR,
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