teams schedule in Outlook error

liuwei@cesm 631

Hi,

Teams addin Outlook. (Office version is Office 365 business).
Mail box is our own domain.
When initate a meeting from teams, it give error, "user account in Outlook and Teams do not match". Is there any configuration to check on this issue?
Understood if add microsoft build-in outlook could fix this issue.

It had been working fine untill today I uncheck Team Meeting add-in and check again on option of Outlook configuration.

Brgds
liu Wei

Yuki Sun-MSFT 40,871 Reputation points

2022-05-12T02:24:30.947+00:00

Hi @liuwei@cesm ,

Does the issue occur when you try to create a Teams meeting from within the Outlook desktop client?
Any potentially relevant changes were made right before the issue started to appear?

As the error message indicates that you are using different accounts for Outlook and Teams client, it's suggested to double confirm you are signed in both applications with the same user account.

If the error persists, I'd recommend trying to sign out and quit Teams, then clear the Teams cache and sign in again using the correct user account. If it doesn't work either, please try creating a new Outlook profile using the same user account and check if it can help.

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Bagus, Tiara (658) 1 Reputation point

2022-05-12T06:24:26.453+00:00

same here with our office account. Some users report the same issue.
Aerts Wim 46 Reputation points

2022-05-12T08:03:29.56+00:00

Same problem in our organisation, it also started happening since the last 2-3 days.

Does the issue occur when you try to create a Teams meeting from within the Outlook desktop client? <-- yes

As the error message indicates that you are using different accounts for Outlook and Teams client, it's suggested to double confirm you are signed in both applications with the same user account.
We are using different accounts for outlook and teams.
The same account is used to activated office/outlook as in teams, but it is a different mail domain/mailbox
This has not been a problem until now
msnair 6 Reputation points

2022-05-12T09:04:34.127+00:00

I am also facing the same issue since a few days this week. i am having a different account for outlook and teams but this has not been a problem until now.
Aerts Wim 46 Reputation points

2022-05-12T09:06:15.01+00:00

I let a collegue who doenst have the problem yet set up his outlook and teams on my notebook and he can't reproduce it.
I removed my entere windows profile from the same laptop, setup outlook and teams again and i still get the error. In the meantime more and more of our employees are experiencing the issue.
Yuki Sun-MSFT 40,871 Reputation points

2022-05-12T09:18:51.357+00:00

Hi @Bagus, Tiara (658) ,

Are the affected users all using different accounts for Teams and Outlook?
Yuki Sun-MSFT 40,871 Reputation points

2022-05-12T09:22:11.863+00:00

@Aerts Wim ,

Would you have a look at the Service Health dashboard via Microsoft 365 admin center and see if there's any potentially relevant issue mentioned there?
Matthias Röper 1 Reputation point

2022-05-12T09:22:14.513+00:00

We have the same issue, started 2 days ago. Still no resolution.
Bagus, Tiara (658) 1 Reputation point

2022-05-12T09:23:38.037+00:00

We are in the middle of migrating our email domain, since last 2 months we were using different account between outlook & teams, but worked till today we received the report.
msnair 6 Reputation points

2022-05-12T09:44:14.547+00:00

I am also facing the same issue since a few days this week. i am having a different account for outlook and teams but this has not been a problem until now.
I have tried to clear the Teams folder as suggested and still the same problem. I do not have permission to check the Office 365 service health dashboard
Aerts Wim 46 Reputation points

2022-05-12T10:34:05.287+00:00

dont have access myself, but will ask
more topics about this keep popping up on the internet
https://techcommunity.microsoft.com/t5/microsoft-teams/bug-makes-teams-unusable-for-me/m-p/3363146/highlight/false#M112226
Michael Teusch 1 Reputation point

2022-05-12T13:29:18.487+00:00

same problem here on at least three different accounts
GPE 51 Reputation points

2022-05-12T13:41:43.913+00:00

Same here...
Rio 1 Reputation point

2022-05-12T13:59:41.707+00:00

Same problem here. Seems pretty wide spread. It is also discussed here: https://www.reddit.com/r/sysadmin/comments/umrtnz/teams_meeting_in_outlook/

ITeams app does not allow you to get a schedule meeting link if it does not have any invitees either, rendering if useless for anything other then chatting.
GPE 51 Reputation points

2022-05-12T14:41:43.097+00:00

We don't have Microsoft365 account.
We have Azure AD completely separated from our on-premise AD / Exchange servers (not even an hybrid-setup, nothing is synchronized).

Users affected are on Outlook 2016 or Outlook 2019, with Teams 1.5.00.11163 (64 bits).

This used to work flawlessly before.
xingwen qi 1 Reputation point

2022-05-13T14:37:38.817+00:00

we have face same issue today. two email account are in outlook( one is on-promise email account, another is office 365 mail account). today, some users cannot create the Teams Meeting.
The outlook message prompt: user account in Outlook and Teams do not match
Frank Schmidt 1 Reputation point

2022-05-16T09:43:31.86+00:00

We had the same issue last week, today without changes it works again.

Accepted answer

Gracias, Carlos 76 Reputation points

2022-05-13T12:30:53.757+00:00

I'm hearing from previously affected users that this is no longer an issue for them this morning (Friday 13). Can others please confirm?

@liuwei@cesm
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Isaac Turon Andreo 16 Reputation points

2022-05-13T12:51:59.707+00:00

We still have the problem. I have tried several actions with no successful resolution yet.

Ragman99 21 Reputation points

2022-05-13T13:07:20.297+00:00

Nope, still have the same issue. :(

xingwen qi 1 Reputation point

2022-05-13T14:34:36.03+00:00

same issue in my company,few persons face the same issue today

Aerts Wim 46 Reputation points

2022-05-14T09:32:48.81+00:00

I can confirm, i no longer have the issue

Yuki Sun-MSFT 40,871 Reputation points

2022-05-16T07:02:48.687+00:00

Hi @Isaac Turon Andreo , @Ragman99 ,@xingwen qi ,

May I know if you have had a chance to clear Teams client cache and then try it again?
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15 additional answers

Nicholas Spencer 21 Reputation points

2022-05-12T10:27:34.79+00:00

We are getting the same fault as of the start of this week users trying to use the teams Plugin for Outlook to create meetings to set up meetings get the error 'The user account in Outlook and Teams do not match. Please make sure you are signed in to both application with the same user name and privileges'.

Our users Teams and Exchange accounts are separate but until this week the plugin has always worked previously. This very much feels like something has been changed in the latest teams update. They also have Skype For Business installed on there devices given the error is very similar to an older issue it could be related.

Teams updated to 1.4.00.22976 on 11/05/22
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4 people found this answer helpful.
Aerts Wim 46 Reputation points

2022-05-12T10:33:44.27+00:00

it does not seem to be pc related. tested with mutlple people and multiple computers, the same people have the problem on multiple machines (while for others there is no problem)
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Ian Roche 16 Reputation points

2022-05-12T10:50:22.623+00:00

Also experiencing this issue with multiple users. I have logged a call with Microsoft, I can replicate it on my machine which is running v1.5.00.11163 of Teams. I have a test machine with an older version and can schedule Teams meetings fine via the plug in as soon as I update the Teams client the problem starts. Looks very likely something in the latest releases is breaking this functionality.
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3 people found this answer helpful.

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Matthias Utrata 51 Reputation points

2022-05-12T11:30:37.587+00:00
Status is:

at certain PCs with Outlook it still work (on prem account and Teams invitation) with Teams 1.5.00.11163 and Outlook 365 Build 16.0.15128.20210) 64 Bit

other PCs come up with the message of not matching user accounts

Seems to be more or less on purpose as an accident, but only workarounds are so far:

copy an older existing Teams appointment (but could mess up data in the previous or new meeting generated)

include a corresponding o365 Exchange account from the same tenant, Teams is using and create invitations in that calendar and invite yourself (on prem) to that. Not the nicest solution but at least it works.

I don't see that this can be fixed on the tenant, but is client related.

This might also be solution:

https://techcommunity.microsoft.com/t5/exchange-team-blog/configuring-teams-calendar-access-for-exchange-on-premises/ba-p/1484009?utm_source=pocket_mylist
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JTC 56 Reputation points

2022-05-13T14:56:03.06+00:00

I am doing some reverse engineering on the plugin. The plugin itself is the issue, not Outlook and not Teams, although Teams does update the plugin.

The latest version simply has a setting "ShowWarningOnTeamsAccountComparisionFail" which is defaulting to True. I'm working on a fix and will post ASAP.
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3 people found this answer helpful.
Matthias Utrata 51 Reputation points

2022-05-13T14:58:26.307+00:00

If this is the case.....thumbsup

GPE 51 Reputation points

2022-05-13T15:13:39.677+00:00

Oh wow... When MS fails to deliver a working product, we can still count on the amazing community!

JTC 56 Reputation points

2022-05-13T15:13:54.76+00:00

POSSIBLE FIX:
Open %appdata%\Microsoft\Teams\settings.json
Find "meetingAddinEnableTeamsAccountComparison" in the json file, and change the corresponding value to "false".

Like this:

From: "meetingAddinEnableTeamsAccountComparison":true
To: "meetingAddinEnableTeamsAccountComparison":false

Waqas Jamshed 1 Reputation point

2022-05-13T16:46:49.527+00:00

@JTC

Thanks for all your help. It worked for me. My Settings.json file was located in

%appdata%\Roaming\Microsoft\Teams\settings.json

Thank you once again.
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