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ShimKwan-8714 avatar image
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ShimKwan-8714 asked ShimKwan-8714 answered

Apply a default label to emails - not working as advertised

Hi,

Our only AIP Policy is configured as follows:

201215-aip-sameas.png



The way we understand this is that an email message should inherit the label as per the attached document - is that correct?

Let me work you through our scenario, which does not appear to be working as advertised.

  1. Here is a Word document with sample PCI data, labelled as 'Confidential'
    201130-aip-sameas1.png

  2. Next I create a new Outlook email, which automatically gets labelled 'General' as per our AIP Policy. I then attach this 'Confidential' document. No Outlook labels change at this stage...should they?

201261-aip-sameas2.png

  1. I send the email

  2. The recipient opens the email...and the email itself is still labelled as 'General' and the attached document is still labelled as 'Confidential'

201170-aip-sameas3.png


Question: We were under the impression that based on the AIP Policy setting the email should inherit the label of the attached document, and also become 'Confidential'


Is our understanding incorrect?

Thank you,
SK



azure-information-protection
aip-sameas.png (21.1 KiB)
aip-sameas1.png (21.7 KiB)
aip-sameas2.png (18.4 KiB)
aip-sameas3.png (67.9 KiB)
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Hi @ShimKwan-8714

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.
Thanks,
Shweta


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ShwetaMathur avatar image
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ShwetaMathur answered

Hi @ShimKwan-8714,

Thanks for reaching out.

I understand you want to apply the same label automatically to email which has been applied in the document attached in the email.

As per info mentioned in advertiser, it specifies to automatically apply the label policy you defined earlier based on the sensitive info type condition to avoid manual labelling while sending the email.

This drop-down option "same as document" seems to be little confusing here. This implies to choose the same label which has been selected for documents but that does not specify to apply same label automatically to email as per attachment.

Let say, you have selected confidential label for bank accounts' data for word document, then same confidential label has been applied to mail automatically when you add bank accounts' numbers in email, but it will not pick the label as per attachment.

Refer to apply sensitivity label to files, emails and attachments.

Hope this will help.

Thanks,
Shweta


Please remember to "Accept Answer" if answer helped you.

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ShimKwan-8714 answered

@ShwetaMathur - thank you for that explanation and link - the GUI is most certainly very misleading (at least to my team)

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