Microsoft Teams - Files - There was a problem reaching this app

Question

Hello Teams Community,

Please i need your help on this issue.

On Microsoft Teams, the Files tab does not work with a specific user.

Two of our users cant open a file in the general team's channel. 

Below is the error:

Answer 1

Hi @IBN ,

Does this issue only occur when clicking the Files tab inside the particular channel?
Or for the affected two users, they are not able to accessing the Files tab in all channels of any teams or even in 1:1 chat?

In order to help narrow down the issue, please test in Teams web client(teams.microsoft.com) and see if the issue persists.

If it works fine in Teams web, it's recommended to clear the Teams client cache and see if it can help.

Besides, the error may occur if the ownership information for the Microsoft 365 group that's associated with the team is missing from Teams. If this is the case, you would need to assign an owner to the Microsoft 365 group that's associated with the team using the account of Microsoft 365 administrator in your organization. More details, see: Error: There was a problem reaching this app.

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Answer 2

Hi @Yuki Sun-MSFT . I didn't ask the original question, but found it by searching, and it cleared up my problem. Thank you.

Answer 3

I have the same issue but mine is inside AVD. Locally it is fine. All our users inside AVD can't access the Files Tab but can outside AVD locally.