can't log to microsoft account because authenticator erased after phone factory reset

Question

I linekd microsoft authenticator to my professional account but when I reset my phone, I can't get connected to my microsoft account anymore since authenticator was erased after I reset my phone.

Now when I want to log in to authenticator, it asks me to approve the sign in on authenticator.

Answer 1

Couldn't microsoft disable authenticator on my account by some mean?

That isn't how it works. The authenticator is simply a code generator. The two factor is setup on the service provider. If there's no backup to restore from then you'll need to use the service provider's methods of account recovery.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hello,

Thank You. I'll try to see if our organization help desk can solve the problem as mentioned in your link.

Answer 3

Yes of course, once I get the feedack from support, I'll get back to this thread to either accept or give you their feedback. Thanks again!

Answer 4

Hello,

I asked my company (service provider) to reinitialize my identification methods and it worked. Now I can access my account withotu even using microsoft authentificator as I chose to do it with sms valdiation.

Thank you for your support.

Answer 5

I would recommend removing the Microsoft account all together and stop using their services completely. https://support.microsoft.com/en-us/account-billing/how-to-close-your-microsoft-account-c1b2d13f-4de6-6e1b-4a31-d9d668849979

I for instance have had only one business account the whole time with the same email address and only one alias, still I get two options when signing in, Microsoft claiming I have both a personal account and a organisational account.

I can sign into the "personal account" with the authenticator code but not for the "organisation account". The sign-in page never gives any option to use another method.

The authenticator code only work for the "personal account", which I never had btw, but not for the "organisation account".

This way I can not access the admin area or contact support because even-tough I can login on the "Contact us" page with my "personal account" it requires me to login again to my "organisation account", something I can not do since the authenticator code does not work.

The Microsoft developers must be proud that they can create endless feedback loops that throws business customers under the bus.