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PM006-9287 asked YukiSun-MSFT commented

Microsoft Teams Error - Something Went Wrong ( Your Computer's Trusted Platform Module Has Malfunctioned ... )

Hi everyone,

Since a couple of days ago, I get this error when I open my Microsoft Teams application. I haven't been able to use the Teams desktop app and been using the Web client since then.

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And this ONLY happens with the Teams desktop app. All other Office apps - Outlook/Excel/Word and OneDrive work fine. I can login as well.

I have tried rebooting the laptop a few times.
Updating Windows 10 ( currently at 21H2)
Updating my laptop device drivers (using Lenovo Vantage app)
Downloaded and Reinstalled Teams app.

I have a company computer as well. Domain joined.

Can someone please help me to fix this as soon as possible?

Thank in advance!

office-teams-windows-itprooffice-outlook-itprooffice-itpro
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Hi @PM006-9287,

Just circling back to check how things are going on with this thread. Any update or you are still looking for help on this, feel free to post back.

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ricardosolisvillegas-4678 avatar image
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ricardosolisvillegas-4678 answered PM006-9287 commented

Hello @PM006-9287

Thank you for your post.

Please review the next thread below:

https://social.technet.microsoft.com/forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016

BR,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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Thanks for the response. I'll try a few steps mentioned there, but it seems like nothing concrete was found as the solution there?

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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @PM006-9287,

As mentioned in the link shared above by ricardosolisvillegas, it's recommended to try renaming or clearing the contend inside the .AAD.BrokerPlugin folder after back up and see if the error can be stopped:
(Note: You might need to sign out and sign in with another administrator account for performing these tasks.)

  1. Open the Run dialog box by pressing the Windows logo key +R.

  2. Type the path below and hit Enter.
    C:\Users\%username%\AppData\Local\Packages

  3. Locate a folder named Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy in Packages.
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  4. Rename the folder or delete the content inside it after making a backup.

Should the issue persists, I can understand that you have already tried reinstalling the Teams app on your machine, but in case it's due to the local cache which won't get cleared automatically when uninstalling Teams, it's recommended to try following the steps below to clear the Teams client cache and then see if it can help:

  1. Sign out of and quit Teams..

  2. Open the Run dialog box by pressing the Windows logo key +R.

  3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.

  4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.

  5. Restart Teams.


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Will try these steps and get back to you mate.
Thanks for the quick response.

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Many thanks and let us know : )

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Hi @PM006-9287,

Just have a go at your convenience and feel free to let us know if you need further help on this.

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