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Where do I find the QR codes for Microsoft 365 accounts?

Neil Benson 381 Reputation points MVP
May 24, 2022, 9:00 PM

I have successfully restored Authenticator to a new phone. All the accounts are working except for the five Microsoft 365 work accounts that I use.

They all tell me, "Action required. Scan the QR code provided by your organization to finish recovering this account".

When I log into My Account (myaccount.microsoft.com), I can't find anywhere where a QR code is displayed.

Where do I find the QR codes that Authenticator is looking for?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,260 questions
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Accepted answer
  1. Anonymous
    May 25, 2022, 12:07 AM

    Try here.
    https://account.activedirectory.windowsazure.com/r/#/profile

    then additional security verification

    8 people found this answer helpful.

21 additional answers

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  1. Lee S. Holland 10 Reputation points
    Sep 22, 2023, 9:54 PM

    This is a poor solution and is short sited. I have been invited to 10+ tenants, which required me to setup 2FA in the app. I forsee that me and my 1000 users using Teams and having them being invited into other tenants, will create a significant problem trying to restore these EXT (external) 2FA items that exist in the authenticator app.

    I swapped phones and have access to my old phone. It is ridiculously and frankly impossible to get these 10+3rd party tenant 2FA codes back. What if I had 100? 1000? There has to be a better way to backup and restore these 2FA keys. Right now I see that there is no way. This is ridiculous and short sited on Microsoft's part.

    2 people found this answer helpful.

  2. Peter Horak 10 Reputation points
    Feb 29, 2024, 6:11 AM

    I have about 80 accounts in a Google authenticator and about the same number in Microsoft authenticator. I got a new iPhone and I migrated the old one on it. Google authenticator picked up all the 80 accounts without any backup/restore and without any intervention from me. Microsoft authenticator backup/restore ended up with every single transferred account having an exclamation point and a request to rescan a QR code. This is exactly how I expect a Microsoft solution to work. Its basic function somehow works, while anything else related to the product is made as user unfriendly as possible, and ideally 100% brain-dead. Enjoy Microsoft products.

    2 people found this answer helpful.
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  3. Sanjeev 15 Reputation points
    Apr 27, 2023, 3:31 PM

    yes i found the answer

    1 person found this answer helpful.
    0 comments No comments

  4. Sanjeev 15 Reputation points
    Apr 27, 2023, 3:32 PM

    yes i found the answer

    1 person found this answer helpful.
    0 comments No comments

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