Impossible to recover account Microsoft Authenticator

Question

Hello, I have a new smartphone and I want to recover my Authenticator account. Si I made a restore of my account.
The app says that the save is not stored to m'y account. I don't understand because usualy when I restore my account there is no issue and all is fine.
Is it possible to help me ??
Thanks in advance.

Answer 1

for me has been the same, "no backup stored" and i am sure (with screenshot) that backup was on and i have only 1 microsoft account.
with another one i tried to create a couple of tokens, i try to backup them. it says "credentials have been backed up" then i see that backup date and creation date are "invalid date", i tried to restore and same error.